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About the Role
Manage relationships with existing clients and oversee the resolution of day-to-day service issues. Serve as the primary point of contact for property managers, building owners, and other client representatives, taking ownership of client requests, coordinating with waste haulers, troubleshooting problems, and ensuring issues are resolved.
Responsibilities
- Serve as the primary point of contact for an assigned portfolio of multifamily and commercial clients.
- Build and maintain strong relationships with property managers, ownership groups, and client representatives.
- Receive, investigate, and resolve client service requests and complaints.
- Coordinate directly with waste haulers and vendors to address missed pickups, service interruptions, damaged containers, compactor issues, and other operational problems.
- Monitor open issues and follow up consistently until resolution.
- Communicate service updates, timelines, and resolutions to clients.
- Identify opportunities to improve service quality and client satisfaction.
- Assist with invoice questions, billing discrepancies, overages, and service-related credits.
- Coordinate service changes, including container adjustments, pickup schedules, and service increases or decreases.
- Escalate complex issues when necessary while maintaining ownership of the client relationship.
- Maintain accurate records of client communications, service requests, and resolutions.
Requirements
- Previous experience in account management, client success, customer service, or a related field.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple client accounts and competing priorities.
- Strong problem-solving skills and the ability to take ownership of issues.
- Comfortable communicating with clients, vendors, and service providers.
- Proactive mindset with a strong sense of accountability.
- Ability to work in a fast-paced, office-based environment.
- Experience working with property management companies or multifamily portfolios.
- Background in waste management, facilities management, logistics, or vendor coordination.
- Experience managing B2B client relationships.
- Familiarity with service contracts, vendor management, or invoice auditing.
Skills
- Account management
- Client success
- Customer service
- Verbal communication
- Written communication
- Organizational skills
- Attention to detail
- Problem-solving
- Vendor coordination
- Invoice auditing
Location
- Lawrence, NY
Work Type
- Full-Time
- In-Office
- Remote Fridays
Experience Level
- Previous experience in account management, client success, customer service, or a related field
- Experience working with property management companies or multifamily portfolios
- Background in waste management, facilities management, logistics, or vendor coordination
- Experience managing B2B client relationships
- Familiarity with service contracts, vendor management, or invoice auditing
Salary/Compensations
- $40.87 per hour
- $85k annual equivalent
About the Company
- Waste Solution Services (WSS) helps multifamily and commercial property management companies reduce and stabilize their waste expenses while providing hands-on support with their waste services.
- We act as an advocate between our clients and waste haulers, helping manage vendor relationships, resolve service issues, audit invoices, optimize contracts, and ensure properties receive the services they are paying for.