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About the Role
The Banquet Captain is responsible for acting as a lead contact for banquet functions with Forty Acres Catering within Longhorn Hospitality under University Housing and Dining (UHD). This position works with catering leadership to help oversee all catered event functions from start to finish. Monitors attendance and scheduling for part-time or student labor and ensures 5-star customer service.
Responsibilities
- Understand and use Banquet Event Order (BEO) forms and room diagrams.
- Assist in overseeing all operations for catered functions, including working front of house during events and ensuring all food and presentation is of the highest quality.
- Ensure the proper setup and operation of all events per the customer's request.
- Effectively engage the client and maintain excellent customer service at all times.
- Lead and instruct servers and staff for catered event(s).
- Assist catering management in hiring and training new and part-time staff members.
- Effectively communicate all service needs to staff members in a clear and organized fashion.
- Provide staffing needs and feedback on scheduling to catering manager as needed or requested.
- Responsible for deliveries to all campus locations as required.
- Verify the accuracy of all catering deliveries and resolve any issues.
- Operate various types of vehicles, including box trucks, golf carts, and delivery vans.
- Maintain and organize all banquet storage areas effectively.
- Ensure storage areas are stocked with necessary supplies for food service functions.
- Clean and organize cooler and freezer space.
- Conduct weekly inventory.
- Be proficient in Microsoft Outlook, Excel and food production software.
- Follow all hazard analysis critical control point (HAACP) guidelines for safe handling and storage of food.
- Use ServSafe allergy training and act as the representative in the event of any food allergy inquiries.
- Maintain a high-level standard of personal appearance and grooming, including wearing the proper uniform and name tag.
- Present information effectively to customers, clients, and other employees.
- Report any need for housekeeping and/or repairs of banquet equipment to a catering manager.
- Attend or conduct pre-event meetings.
- Respond to guest problems, complaints, and accidents.
- Communicate effectively to a catering manager and applicable departments to resolve problems.
- Clean up banquet space after the completion of the function in a timely and professional manner.
- Ensure that all equipment and supplies are stored and re-stocked properly at the end of each event.
- Wash dishes and operate a dish machine.
- Hand wash large and/or delicate equipment.
- Remove trash and use the trash compactor.
- Assist culinary staff as needed with basic back-of-the-house food prep duties such as preparing salads and trays, cutting, chopping, and assembling food items.
Requirements
- High School Diploma or GED.
- At least 2 years of experience as a waiter in a dining establishment.
- Able to operate standard equipment, tools and materials in serving food and in the care, cleaning and maintenance of this equipment.
- Ability to complete and maintain Food Safety Training required by University Housing and Dining.
- Relevant education and experience may be substituted as appropriate.
- Class "C" operator's driver's license required.
- Must provide a current three year driving record from the current state of residence.
- Obtain a Texas driver's license within 30 days of becoming a Texas resident if not currently a Texas resident.
- Employees required to have a CDL are subject to drug and alcohol testing.
- Criminal history background check will be required for finalist(s).
- If hired, will be required to complete the federal Employment Eligibility Verification I-9 form.
- Must present acceptable and original documents to prove identity and authorization to work in the United States no later than the third day of employment.
- May be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).
Skills
- Microsoft Outlook
- Microsoft Excel
- Food production software
- ServSafe allergy training
- Time management
- Multitasking abilities
- Interpersonal skills
- Professional demeanor
- Written communication abilities
- Verbal communication abilities
Location
- UT MAIN CAMPUS
Work Type
- Full-time
Experience Level
- 2 years of experience as a waiter
- 3 years of experience in catering services (preferred)
Education Level
- High School Diploma or GED
- Degree in hospitality or similar field (preferred)
Salary/Compensations
- $48,500+
- $2.00 per hour shift differential pay for hours worked during designated evening and weekend shifts
Benefits
- 100% employer-paid basic medical coverage
- Free Capital Metro bus rides
- Longevity pay
- Retirement contributions
- Paid vacation, sick time, and holidays
- Career growth & professional development
About the Company
- University Housing and Dining (UHD) at UT Austin
- Forty Acres Catering within Longhorn Hospitality
Equal Opportunity
- The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
- The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
- Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).
- The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report.