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About the Role
As our SD-WAN Implementation Architect, you will be a developing technical lead for customer deployments of managed network services, accountable for the solution design and configuring the SD WAN platforms for the customer. You will partner with Sales, Pre-Sales, Engineering, Provisioning, Operations, and Service Delivery teams to ensure customers experience a seamless onboarding journey from solution design through to successful service activation.
Responsibilities
- Work directly with customers to gather detailed technical requirements and develop low-level design (LLD) documentation.
- Lead technical workshops and design discussions covering solution architecture, migration strategies, operational requirements, and third-party integrations.
- Manage the end-to-end implementation of customer solutions, ensuring delivery aligns with agreed project plans and customer expectations.
- Configure and deploy SD-WAN, routing, switching, security, and firewall solutions.
- Create and maintain deployment standards, configuration templates, and implementation documentation.
- Provide technical leadership and support to Implementation Engineers and broader delivery teams.
- Take ownership of technical deployment issues and escalations, working collaboratively across Engineering, Operations, Product, Logistics, and Support teams.
- Act as the subject matter expert (SME) for vendor platforms including Fortinet SD-WAN and Cisco Meraki.
- Develop repeatable delivery methodologies, playbooks, and best-practice frameworks to support scalable customer deployments.
- Capture lessons learned from customer implementations and drive continuous improvement across delivery and operational processes.
- Maintain current industry and vendor certifications while continually developing technical expertise.
Requirements
- Experience in a lead delivery engineer / solution architect role in a carrier or managed service provider environment.
- Experience and formal certification in vendor platforms, including Fortinet and Cisco.
- Experience in SD-WAN solution and network design, with experience in creating detailed configurations whilst also having operated at the ‘solution’ level and have worked with customers on the deployment strategy.
- Experience in detailed technical requirements gathering and documentation.
- Clear communicator and able to write clear documentation and lead technical meetings with senior customer contacts.
- Australian Citizen is preferred or Permanent Residents & NV1 is desirable.
Skills
- Fortinet SD-WAN
- Cisco Meraki
- SD-WAN solution and network design
- Network automation scripting technologies such as Python, Perl, Shell, Puppet, Chef or Ansible
- API-driven solutions
Location
- North Sydney
- Perth
- Melbourne
Work Type
- Hybrid working environment
Experience Level
- Developing technical lead
- Advanced Fortinet certifications to NSE7 level advantageous
Education Level
- Formal certification in vendor platforms
Benefits
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
About the Company
- Australia’s specialist fibre and network solutions provider, owning and operating 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.
- Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Equal Opportunity
- We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong.
- We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.