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About the Role
The US Oncology Network is seeking a Scheduler to support the Texas Oncology clinic in Austin, TX. This full-time role involves scheduling patient appointments and tests, managing calls, and serving as a liaison between patients and medical staff.
Responsibilities
- Answer all incoming calls, assess callers’ needs, and direct to appropriate personnel.
- Obtain and communicate messages accurately and in a timely manner.
- Schedule new patients, referrals, and returning patients in the computer system.
- Set up new and referred patients in the system with appropriate documentation and coding.
- Cancel/reschedule appointments according to physician schedule changes and notify clinic personnel.
- Obtain and enter all insurance authorization and correspondence relating to referrals in patient charts or EMR.
- Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
- Maintain the primary office scheduling template, including physician meetings, satellite schedules, rounding, and call coverage.
- Arrange for patients to have financial counseling as needed.
- Demonstrate understanding of patient confidentiality to protect the patient and clinic/practice.
- Follow policies and procedures to contribute to the efficiency of the front office.
- Cover for other front office functions as requested.
- Prepare correspondence, memos, forms, and other typing as requested by supervisor.
- Schedule outpatient appointments/testing/surgeries and hospital admissions upon request.
- Obtain necessary pre-certification as required.
- Communicate with patients about scheduled surgeries or tests, including potential prep work.
- Inquire about test specifics from necessary parties and gather patient information.
- Follow up on all pre-operative tests to ensure clearance for surgical procedures.
- Communicate with physicians and patients if further testing is required before surgery.
- Schedule post-operative follow-up appointments with physicians.
- Understand medical terminology for tests and surgical procedures, including coding.
- Ability to look up codes specific to diagnosis, surgery, and scheduling procedures.
Requirements
- High school diploma or equivalent required.
- Proficiency in Microsoft Office (Outlook, Word, Excel) required.
- Must have excellent communication skills, written and verbal.
- Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies.
- Occasionally lifting files or paper weighing up to 30 pounds.
- Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
- Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts.
- It is necessary to view and type on computer screens for prolonged periods of time.
Skills
- Medical terminology
- Coding
Location
- Austin, TX
Work Type
- Full-time
- Office environment
Experience Level
- Entry level
- 1-3 years experience
- 3+ years experience
- 5+ years experience
- Sr level
Education Level
- High school diploma or equivalent
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- Short-term and long-term disability coverage
- Generous PTO program
- 401k plan with company match
- Wellness program
- Tuition Reimbursement
- Employee Assistance program
- Discounts on favorite retailers
About the Company
- The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America.
- The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
- Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma.
- Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby.
- Our mission is still the same today—at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer.
- Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.