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About the Role
W Hotels' work culture is uniquely designed to spark imagination and curiosity while bringing the W experience to life for guests. We are seeking talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests. Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
Responsibilities
- Responsible for the daily operations within the Whatever Whenever Department, making guests' dreams come true.
- Act as an expert on the hotel and city, including hotel facilities and local possibilities.
- Assist guests throughout their stay, ensuring adherence to service standards and operating procedures.
- Deliver Whatever/Whenever service, personalizing interactions to create memorable experiences.
- Maintain a clean and organized environment.
- Work rotating shifts, including weekends, evenings, and nights.
- Collaborate with other departments, demonstrating flexibility and teamwork.
- Communicate effectively with team members and other departments.
- Prioritize guest needs in all tasks, aiming to create unforgettable experiences.
- Process all payment types, including room charges, cash, checks, debit, and credit.
- Handle guest calls, messages, requests, questions, and concerns.
- Run daily reports, identify special requests, and ensure accuracy.
- Balance and drop cash/receipts at the beginning and end of each shift according to Marriott cash procedures.
- Adhere to company safety and security policies and procedures, reporting accidents and unsafe conditions.
- Follow company policies and procedures, maintaining professional appearance and confidentiality.
- Protect company assets.
Requirements
- Problem-solving skills to conjure unique solutions and turn situations into triumphs.
Skills
- Exceptional guest service
- Communication
- Teamwork
- Flexibility
- Attention to detail
- Professionalism
- Problem-solving
Location
- W Sydney, 31 Wheat Road
Work Type
- Rotating shifts
- Full-time
Benefits
- Discounts on hotel rooms for self, family, and friends across Marriott International.
- Hotel training opportunities from W Sydney and Marriott International.
- Discounts on food & beverage across all W hotels.
- Recognition programs.
- Wellbeing and mindfulness programs.
- Employee Assistance Program.
- ‘Great Places to Work’ certification.
About the Company
- W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
- Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
Equal Opportunity
- Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.