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About the Role
As Lead Technical Project Manager, you will own the delivery of our highest-impact, highest-complexity GTM systems programs from intake through hypercare. You will turn ambiguous business goals into clear plans, sequence work across many teams, and keep leadership informed of commitments, risks, and progress. You'll work hands-on with various teams and regularly present to senior leadership, using AI to run programs more effectively and helping to integrate it into team workflows.
Responsibilities
- Own program delivery end to end: intake, prioritization, scoping, sequencing, status, and operating cadence for a multi-quarter GTM systems roadmap, from discovery through launch and hypercare.
- Lead cross-functional programs at scale: manage dependencies across Sales, Deal Desk, RevOps, Customer Success, Services, Finance, Legal, Security, and Engineering.
- Drive technical decisions with engineers and architects: weigh trade-offs, build-vs-buy calls, integration patterns, and vendor evaluations.
- Deliver with controls built in: partner with Finance, Internal Audit, and Security on revenue-impacting systems work.
- Manage vendors and implementation partners: run joint project plans, steering committees, decision logs, and risk reviews.
- Bring AI into GTM and into how we deliver: help scope and ship AI and agentic workflows into production, and use AI tooling to improve planning, status reporting, testing, and documentation.
- Build the operating model: establish intake, planning, release management, and reporting practices.
- Communicate with clarity: give GTM Systems, GTM, Finance, and executive leaders a crisp view of scope, timeline, cost, risk, and decisions needed.
Requirements
- 8+ years of technical program or project management, business systems delivery, or GTM/revenue systems experience at a SaaS company, with a track record of owning large, multi-team programs end to end.
- Deep working knowledge of GTM systems and processes: lead-to-opportunity, quote-to-cash, renewals and amendments, customer success and support, and professional services delivery, and how objects, data, and approvals flow between Salesforce, CPQ, billing/ERP, contracting, and support tools.
- Experience delivering in a Salesforce-centric environment where multiple teams ship into a shared core system on a common release process.
- Experience partnering with finance, audit, or compliance functions on revenue-impacting systems and controls.
- Strong technical fluency: you can read an architecture diagram, discuss integration and data-model trade-offs with developers, and spot delivery risk early.
- Hands-on curiosity about AI: you use LLM tools in your own work, can talk credibly about where AI and agents help GTM workflows and where they need guardrails, and want to help teams adopt them responsibly.
- Exceptional stakeholder management and executive communication; comfortable driving outcomes through influence in fast-moving, ambiguous environments.
- Bachelor's degree or equivalent experience.
Skills
- AI
- Salesforce
- CPQ
- Billing/ERP integrations
- Customer success platforms
- Contracting tools
- SOX ITGC
- Revenue controls
- Release management
- CI/CD
Location
- US Locations
Work Type
- Full-time
- Hybrid
Experience Level
- 8+ years
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $132,000—$198,000 USD
Benefits
- Comprehensive range of health, welfare, and wellbeing benefits
- Participation in the company’s annual cash bonus plan
- Equity
- Sign-on payments
About the Company
- Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable like never before.
- We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond.
- We are looking for ambitious and collaborative teammates who stay focused on our north star: delighting our customers.
- AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop).
Equal Opportunity
- Klaviyo is committed to a policy of equal opportunity and non-discrimination.
- We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.