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About the Role
This Solution Architect, Platform role is a functional and technical expert that consults with customers on implementing ServiceNow Workflow solutions based on best practices to accelerate and drive customer business outcomes. The role requires a focus on solving customer challenges, providing support during sales cycles, engaging directly with customers and partners, and advocating for customer needs within ServiceNow.
Responsibilities
- Act as a lead member of an engagement project team focused on delivering successful customer outcomes, emphasizing inter-connectivity between Workflow applications and a customer’s technology landscape.
- Inform customers on governance best practices.
- Interact with senior leadership and CXO roles to support discussions related to implementation roadmaps and change management best practices.
- Support pre-sales activities, including sales presentations and solutioning/scoping discussions/workshops.
- Estimate implementation engagement efforts in partnership with various sales teams.
- Establish relationships with Workflow product owners and stakeholders to promote awareness of Workflow Solutions capabilities and roadmaps.
- Promote continuous improvement practices for delivery/engagement materials.
- Enable and mentor other members of the ServiceNow delivery team and partner ecosystem.
- Travel up to 20% annually for customer needs and internal meetings.
Requirements
- Must be fluent in English and Japanese.
- Must be authorized to work in Japan.
- At least 12 years of consultation and/or configuration experience related to implementing complex, highly-capable technologies, including integrations and portals.
- At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions.
- Vast experience with leading creator, integration, software/platform experience.
- Demonstrated ability to influence and consult senior leaders by identifying needs and providing options with pros, cons, and risks.
- Provide thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
- Customer-centric mentality, willing to go the extra mile for the customer and break down barriers to ensure customer success.
- Ability to interact well with both technical and non-technical customers.
- Attain relevant technical and business requirements, analyze information, and design comprehensive solutions.
- Capable of developing visually rich and professional conceptual design documents for varying audiences.
- Experience conducting solutions presentations and obtaining customer acceptance to solution design.
- Strong capabilities in forging trust and engaging a remote or in-person audience.
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.
- Ability to conceptualize and design sophisticated wireframes, workflows, and diagrams.
- A passion to continually study new technologies and functionality.
- Be involved in projects that push the capabilities of existing technologies.
Skills
- ServiceNow Certifications (required or must achieve within the first 6 months): Certified System Administrator (CSA), Certified Application Developer (CAD), ITSM Certified Implementation Specialist (CIS), CSM Certified Implementation Specialist (CIS), Service Provider Implementer (CIS-SP), Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM).
- Desired ServiceNow Certifications (required or must achieve within the first 120 days): Certified Technical Architect.
Location
- Japan
Work Type
- Flexible
Experience Level
- 12 years of consultation and/or configuration experience
- 5 years of advisory consultation experience
About the Company
- ServiceNow is the AI control tower for business reinvention, bringing together AI, data, and workflows to help businesses work smarter, faster, and better.
- Building an AI-native culture where technology and talent are unstoppable together.
- Committed to putting AI to work for people.
Equal Opportunity
- ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
- All qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
- We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.