Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Aura's job description. Free.
Tailor your resume to this Operations Manager role.
Rezi rewrites your resume against Aura's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Aura — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Operations Manager posting at Aura — free, in seconds.
About the Role
The Operations Manager owns the day-to-day performance of AURA's UK response network, including supplier and responder performance, speed, reliability, and reporting. This is a hands-on role requiring comfort in both operational tasks and leadership presentations.
Responsibilities
- Own the day-to-day performance of AURA's UK supplier and responder network against response-time (TRT), ETA adherence, cancellation and coverage targets.
- Identify and close coverage gaps by recruiting, onboarding, and commercially negotiating with new suppliers.
- Run supplier performance conversations, flag underperformance, agree remediation, and make retain/remove decisions.
- Manage supplier exits, transitions, and onboarding to ensure continuous coverage.
- Support the operational reporting cycle and weekly performance briefs.
- Maintain and interpret the core KPI set.
- Work daily with the South Africa Shared Services function on supply routing, billing, CRM/data, and tooling issues.
- Partner with Product/tooling contacts on fixes affecting operational visibility.
- Support Finance/Shared Services on billing accuracy by ensuring operational records are complete and correctly attributed.
- Assist in building and formalizing processes and procedures.
- Own live escalations, coordinating fast resolution and after-the-fact accounts.
- Contribute to the team's operating rhythm, focusing on decisions and owners.
- Support and develop team members, setting a standard for pace, accountability, and quality of work.
Requirements
- 6+ years of experience in an operations, supply, network, or service-delivery role, ideally with live, time-critical performance metrics.
- Proven track record of leading a team of 3 or more individuals.
- Comfortable switching between live escalations, supplier negotiations, and leadership reports within the same hour.
- Manages a varied, fast-changing workload to a consistently high standard with minimal oversight.
- Prioritizes well and flags risks early.
- Notices what's broken, slow, or about to become a problem, and fixes it or raises it without waiting for permission.
- Continuous-improvement mindset, always looking for ways to enhance service speed, reliability, or ease of operation.
- Adapts quickly when priorities shift or processes need rebuilding.
- Comfortable owning a KPI set and analyzing underlying drivers.
- Makes well-reasoned calls quickly.
- Previous supplier and/or vendor management experience, including relationship building, performance management, renegotiation, and exit.
- Genuinely collaborative across time zones and functions.
- Comfortable with a flat structure and light process, building necessary structure independently.
- Strong, clear written and verbal communication skills.
- Able to write a reporting narrative leadership will read and hold a room in a live escalation.
- Comfortable with core reporting/data tools (e.g., spreadsheets, BI/dashboard tools, CRM platforms).
- Highly proficient with AI tools for drafting reports, analyzing data, and prepping for meetings.
- Highly proficient in Microsoft Office (Excel, PowerPoint, Word).
- Strong project management skills: able to plan, track, and maintain visibility of multi-step work.
- Proficiency with an analytical/BI platform such as Qlik is highly advantageous.
Skills
- AI tools (Claude preferred)
- Microsoft Office (Excel, PowerPoint, Word)
- Project management
- Analytical/BI platform (Qlik advantageous)
- Supplier management
- Performance management
- Negotiation
- Reporting
- Data analysis
- Communication (written and verbal)
Location
- UK
Work Type
- Onsite
- Full-time
Experience Level
- 6+ years in operations, supply, network, or service-delivery
- Team leadership (3+ individuals)
About the Company
- AURA is a global on-demand security response company powered by smart technology.
- Provides technology-enabled security and key holding response services across the UK.
- Built on a live network of suppliers and independent responders (IRs) dispatched through their own platform.
- A startup moving into scale-up, characterized by trust, fast decision-making, a non-hierarchical structure, and an open-door policy.
- Focuses on clear ownership, fast feedback loops, and judging employees on outcomes rather than tenure.