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About the Role
We’re looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you’ll help keep everyday operations running smoothly. You’ll get to flex, and build on, your skills and experience with a wide range of responsibilities. From supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, to leading by example with impeccable customer service. All the while, we’ll support you with bag-loads of benefits, including flexible working options, development and training tailored to you, and tonnes of opportunities to progress. Plus, you’ll be part of an inclusive workplace where you can be your best, and most authentic, self. Please note that you need to be 18 or over to apply for this role.
Responsibilities
- Maintain operational and safety standards to ensure smooth running.
- Ensure all food safety and hygiene regulations are met and followed.
- Lead by example by providing excellent customer experiences.
- Open and close the café, overseeing full operations in the Manager’s absence.
- Recognize and celebrate team members for providing excellent service.
- Learn the menu thoroughly and help the team do the same.
- Boost sales by ensuring optimal team placement.
- Deliver Health & Safety and Food Safety training for team members.
- Support the Café Manager with colleague coaching and development.
- Seek opportunities for continuous service improvement for customers.
- Promote an inclusive environment where colleagues feel respected, valued, and safe.
Requirements
- A background in hospitality with Team/Shift Leader experience.
- A passion for providing excellent customer service.
- Health & Safety and Food Safety knowledge.
- Effective communication skills.
- Ability to multitask and adapt to changing priorities.
- Confidence using initiative to improve ways of working.
- Must be 18 or over to apply.
Skills
- Customer service
- Collaboration
- Coaching
- Development
- Training
- Food safety
- Health & Safety
- Communication
- Multitasking
- Adaptability
- Initiative
Location
- Woolwich
Work Type
- Permanent
- Full-time
Experience Level
- Team/Shift Leader experience
Benefits
- 10% off and 15% at pay day weekends
- Save up to £2,000 a year with Colleague Clubcard
- Additional Colleague Clubcard for family
- Flexible working options from day one
- Retirement savings plan
- Life Assurance
- Free wellbeing services with a range of resources
- Exclusive deals and discounts website
- Uniform provided
- Policies to support for all of life’s moments
- Holiday starting at 28 days (Including Bank Holidays)
- Access to colleague networks
About the Company
- With 329 Cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a Place to Get On.
- We are proud to have an inclusive culture at Tesco Café where everyone is welcome and truly feels able to be themselves. In our Cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you!
- We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
Equal Opportunity
- We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.