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About the Role
The Medical Coordinator / Shift Supervisor is responsible for coordinating medical and health appointments, ensuring individuals receive necessary treatments and care according to regulations and agency policy. This role oversees health follow-up, treatments, referrals, and doctor-prescribed protocols, maintaining accurate medical documentation and acting as a liaison between various parties. The position supports individuals with intellectual disabilities and mental health needs in reaching their goals and maintaining a safe, therapeutic environment, while also training and supervising staff.
Responsibilities
- Supervise and manage the day-to-day operations of a Residential Program.
- Ensure staff are assigned tasks and individuals receive appropriate supervision.
- Communicate and support the organization’s mission, vision, and values.
- Monitor and ensure daily documentation for individuals' programming is complete and accurate.
- Ensure goals are met in client satisfaction, safety, quality, and team performance.
- Conduct compliance reviews of medical and program records.
- Monitor and review general events and incidents, developing systems for health and safety.
- Identify risks and develop corrective plans.
- Review records and documentation prepared by the QIDP.
- Serve as the primary contact for medical staff regarding programming and health information.
- Oversee the physical plant of the facility, including daily walk-throughs and safety checks.
- Follow Maintenance Request Procedures and secure maintenance/repair services.
- Ensure program vehicles are maintained and staff follow driving procedures.
- Conduct morning, meal, and medication observations.
- Ensure adequate staffing based on regulatory ratios.
- Implement residential schedules and procedures for safety and organization.
- Observe programming and mealtimes to ensure safeguards are followed.
- Direct staff in planning and coordinating services to teach life skills and increase community participation.
- Attend required meetings, staff development, and training programs.
- Collaborate with the IDT team to ensure continuity of care.
- Review Interdisciplinary Team summaries/reports and recommendations for implementation.
- Collaborate with clinical teams to ensure residential services incorporate adequate health attention and advocacy.
- Meet with the Registered Nurse weekly to review follow-ups, medication stock, and supplies.
- Accompany individuals on medical appointments and advocate for quality healthcare.
- Ensure individuals are appropriately dressed and groomed.
- Ensure all individual medications are administered as prescribed and records are accurately documented.
- Ensure lunches and snacks are prepared appropriately for individual diets.
- Uphold Direct Care Responsibilities and provide staff coverage as needed.
- Ensure individual body weights are taken weekly and data is maintained.
- Ensure each individual has required medical appointments scheduled and follow-up is implemented.
- Communicate and transcribe physician instructions.
- Maintain Consultation Visit Summaries.
- Maintain organized medical records and medication administration records.
- File medical records, consultation review records, and medication administration records.
- Accompany individuals on medical appointments and advocate for their needs.
- Ensure medications are ordered timely and as prescribed.
- Communicate with staff and management to ensure physician orders are carried out.
- Attend medical appointments with individuals to relay information and advocate.
- Maintain communication with physicians, support coordinators, and pharmacists.
- Ensure physicians' findings and consultation follow-up sections are completed.
- Ensure Medication Administration Record follows OPWDD and agency compliance.
- Ensure all medication administration equipment is operational.
- Follow all Medication Error Procedures.
- Monitor Medication Administration Stations for proper staff administration.
- Cover duties and leadership roles in the event of vacant positions or leave.
- Work on assigned projects and perform other duties as assigned.
Requirements
- Ability to interact with individuals and staff professionally and ethically.
- Ability to understand and implement service plans.
- Ability to complete all required documentation clearly, legibly, and in a timely manner.
- Passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities.
- Knowledge of basic human physical and psychological needs.
- Knowledge of simple health and safety precautions.
- Knowledge of simple nursing care, first-aid, behavior management, personal and environmental hygiene.
- Ability to write progress and behavior reports using a professional, objective style and voice.
- Ability to act as a liaison between program planning teams.
- Ability to use computers and other electronic equipment.
- Ability to interact with individuals, community members, and other treatment team members.
- Ability to read and comprehend technical training manuals.
- Ability to follow written and oral instructions.
- Ability to learn basic operation and maintenance of adaptive equipment.
- Ability to be supportive and patient.
- Ability to be a team player.
- Ability to observe, record, and report participant’s behavior, attitude, and physical condition.
- Ability to promote self-advocacy for individuals during medical assessments.
- Ability to work extended day-to-day hours.
- Ability to prioritize conflicting deadlines.
- Ability to obtain SCIP, First Aid/CPR certification and Medication Administration Training.
- Attention to detail and structured way of approaching tasks.
- Result-oriented (proactive).
- Valid New York State Driver’s License.
Skills
- Human Services
- OPWDD regulations
- SCIP
- AMAP
- CPR/First Aid
- Medical Documentation
- Behavior Management
- First-aid
- Personal and environmental hygiene
- Computer proficiency
Location
- Main Office - Springfield Gardens, NY
Work Type
- Full Time
- Day Shift
Experience Level
- Experienced
- Supervisory
Education Level
- High School Diploma/GED
- Associates Degree in Human Service-related field
- Bachelor's Degree in Human Service-related field
Salary/Compensations
- $22.25 - $23.25 Hourly