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About the Role
The Case Manager assesses the needs of unaccompanied children in care, develops Individual Service Plans, screens for human trafficking concerns, facilitates the safe and timely release or discharge of children and youth, and documents service provision according to ORR requirements, state licensing standards, and Abbott House’s policies/procedures.
Responsibilities
- Assess each case and adapt service plan throughout the life of the case.
- Practice sound and productive counseling skills.
- Document all contacts appropriately in case record.
- Write timely, clear, concise progress notes, assessments and other documents as required.
- Screen for human trafficking concerns and work closely with the PSA compliance worker.
- Identify and screen prospective sponsors, URM programs and Post 18 plans.
- Manage unification/ discharge process.
- Perform concurrent planning to expedite safe and timely releases.
- Effectively coordinate inter and intra-agency services to clients by working as a team with providers.
- Create and give each child a complete discharge package.
- Conduct 30-day follow-up calls and document them, including a 7-day call for medical follow-up.
- Close the complete UC file.
- Establish effective collegial relationships with Lead Case Manager, Senior Case Manager and Lead Clinician.
- Attend weekly staffing meetings and request meetings with the FFS for complex cases.
- Follow up on timely and appropriate referrals for medical services, health screening and mental health assessment of young people.
- Meet with the child face to face at a minimum of once per week to provide case updates, phone calls and check-ins.
- Conduct home visits as needed and as required by city, state and federal requirements.
- Participate in the 7-day case management rotation.
- Make meaningful contributions to agency and department programming.
- Carry out job responsibilities in a professional manner.
- Complete all required training.
- Act as a Mandated Reporter.
- Participate in individual, group, and department supervision.
- Attend and complete ORR & Abbott House Mandated trainings on a timely basis.
- Perform any other related duties as required.
Requirements
- Regularly required to stand; walk, use hands and fingers, handle, or feel objects; reach with hands and arms; talk and listen, and taste or smell.
- Frequently required to walk.
- Occasionally required to keep balance and stoop, kneel, crouch, or crawl.
- Must be able to use a computer and learn software programs.
- Required to operate a fax, copier, scan, and other office equipment.
- Needs to be able to speak, read and write fluently in the English language.
- Must be able to write in the English language using correct spelling, grammar, punctuation, etc.
- May frequently lift 0-25 lbs., occasionally lift 25-50 lbs., and rarely lift over 50 lbs.
- May frequently push/pull 0-25 lbs. of force, occasionally push/pull 26-45 lbs. force, and rarely push/pull over 45 lbs.
- Will be required to sit, stand and walk throughout the work day.
- May occasionally stoop.
- May occasionally kneel.
- May occasionally crouch.
- Frequently works in an office environment.
- The noise level in the work environment is usually moderate due to talk and movement of program participants and other co-workers.
- The noise level can increase on occasion due to yelling or screaming by the participants of the programs.
- Child welfare and/or case management experience is strongly encouraged.
Skills
- Counseling skills
- Documentation
- Human trafficking screening
- Inter-agency coordination
- Teamwork
- Computer proficiency
- Office equipment operation
- English fluency (speaking, reading, writing)
- Writing proficiency
- Lifting
- Pushing/Pulling
- Sitting
- Standing
- Walking
- Stooping
- Kneeling
- Crouching
Location
- Grand Concourse - Bronx, NY
Work Type
- Full-Time
- 35 Hours per Week
Education Level
- Bachelor's degree in the behavioral sciences, human services or social services fields.
Salary/Compensations
- $63000.00 - $65000.00Salary/year