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About the Role
Planet Fitness is seeking friendly and courteous candidates for the role of Front Desk Associates. This role is crucial for delivering first-rate service, fostering customer satisfaction and loyalty, and promoting the company's mission, vision, and values. The ideal candidate will be adept at balancing multiple tasks with a positive demeanor.
Responsibilities
- Welcome and exit members in a confident, professional, and friendly manner.
- Anticipate member needs and respond promptly.
- Provide gracious and efficient telephone service, answering calls promptly and knowledgeably.
- Utilize strong communication and problem-solving skills to resolve customer concerns.
- Maintain club cleanliness for up to 50% of the shift.
- Deliver prompt, efficient customer service with a high level of accuracy in a fast-paced retail environment.
- Accept payments from customers, provide change and receipts.
- Drive revenue by communicating product benefits and special promotions.
- Answer customer questions and provide information regarding business procedures and policies.
Requirements
- Must be 18 years old or older.
- Requires six months of face-to-face customer service experience in a retail environment, or 1 year of fitness experience preferred.
- Ability to talk and hear, sit, stand, and use hands and fingers.
- Required to stand, walk, reach, climb or balance, and stoop, kneel, crouch or crawl.
- Must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.
Skills
- Ability to manage multiple responsibilities.
- Solid work ethic with strong decision-making and problem-resolution skills.
- Self-starter who takes initiative with minimal direction and supervision.
- Comfortable working a flexible rotating schedule.
- Superior customer service skills, preferably in the fitness industry.
- Hard working, enthusiastic, and energetic.
- Strong communication skills.
- Problem-solving skills.
Location
- Henrietta, NY
Work Type
- Part Time
- Rotating Schedule
Experience Level
- 6 months face to face customer service experience in a retail environment required or 1-year Fitness experience preferred.
Education Level
- High School or Equivalent
Salary/Compensations
- $16.00 - $16.00 Hourly
Benefits
- Competitive Salary & 401K plan
- Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
- Paid Time Off benefits (Applicable for Full Time Positions)
- Free Black Card membership and fun exercise incentives
About the Company
- Planet Fitness is a private equity backed fitness retailer.
Equal Opportunity
- Planet Fitness is an Equal Opportunity Employer.