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About the Role
The Quality Assurance technician is responsible for conducting audits and inspections of UCSF care areas where medications are stored and used, documenting and summarizing findings, and assuring compliance with all applicable regulations. This role participates in ambulatory and inpatient quality improvement initiatives and applies professional concepts to quality data analysis and improvement projects.
Responsibilities
- Completes monthly unit inspections of inpatient care area med rooms
- Completes quarterly clinic unit inspections
- Revises and maintains policies and procedures for conducting inspections and the procedures for licensed clinics for drug storage, ordering and destruction
- Reviews audit report prior to exit care area with nursing and clinic management
- Submits and reviews inspection reports to pharmacy leadership
- Advises care area personnel on best practices with medication storage and handling
- Trends and reports out on historical audit data
- Coordinate other pharmacy staff in assisting with conduction of unit inspections
- Precept pharmacy students during inspections, providing guidance and oversight as needed
- Participates in collaborative interdisciplinary practice through active participation in hospital and ambulatory committees
- Coordinates interdepartmental and intradepartmental medication safety activities, including the Medication Error Reduction Plan (MERP) as they relate to policy and procedures
- Compiles and analyzes historical data from unit and clinic inspections and makes recommendations for improvement
- Assists in preparing reports of patient care and safety data to appropriate internal departments and outside agencies
- Analyzes and interprets data of moderate complexity and summarizes statistical findings
- Develops corresponding reports, dashboards, and presentations
- Assists with developing action plans
- Applies acquired skills and experience to identify statistical trends and issues in patient care and services
- Contributes to moderately-complex projects in assigned clinical areas to assist with investigation of problems, and the development and monitoring of corrective actions
- Under general supervision, coordinates the management of data and documents between Quality and other departments
- Assists in researching best practices and in developing proposals for improvements in the data collection processes
Requirements
- Working knowledge of Quality Improvement (QI) standards, clinical chart review and abstraction, and regulatory requirements.
- Working knowledge of QI models, tools, and techniques, including data collection, aggregation, abstraction, analysis, and reporting.
- Strong attention to detail, demonstrated organizational skills, and the ability to complete projects and tasks in a timely manner.
- Demonstrated problem-solving skills, including the ability to quickly assess problems and develop multiple options for effective and timely resolution.
- Demonstrated interpersonal skills and the ability to collaborate effectively with clinical and technical staff, as well as representatives of external regulatory agencies.
- Demonstrated ability to effectively communicate complex clinical and technical information verbally and in writing, including preparing reports, presentations, and documentation.
- Working knowledge of administrative and business software applications, as well as specialized applications used for quality data management.
- Strong analytical skills and scientific aptitude, with critical thinking abilities to challenge conventional practices and recommend innovative, industry-leading improvements.
- Knowledge of relevant information systems or the aptitude to learn new computer software applications.
- Minimum of two (2) years of hospital experience.
- Excellent proficiency in Microsoft Word, Excel, and PowerPoint.
- Ability to operate a motor vehicle and travel to various locations throughout the greater San Francisco area.
Skills
- Quality Improvement (QI) standards
- Clinical chart review and abstraction
- Regulatory requirements
- QI models, tools, and techniques
- Data collection, aggregation, abstraction, analysis, and reporting
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Location
- San Francisco
Work Type
- Onsite
Experience Level
- Minimum of two (2) years of hospital experience
Education Level
- Associate's degree in a healthcare profession, completion of a Board of Pharmacy-approved Pharmacy Technician Training Program, or equivalent experience.
Benefits
- Total compensation details available at https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
About the Company
- The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care.
- UCSF is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
- We bring together the world’s leading experts in nearly every area of health.
- We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
- UCSF is a diverse community made of people with many skills and talents.
- We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.
- UCSF is committed to equity – both in how we deliver care as well as our workforce.
- We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care.
Equal Opportunity
- The University of California is an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.