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About the Role
The Pharmacy Support Analyst assists eligible patients in obtaining medications through pharmaceutical manufacturers' Patient Assistance Programs (PAPs). This role utilizes Atrix Assistance software and established programs to connect patients, healthcare providers, and pharmaceutical companies to secure medication coverage for those who are uninsured, underinsured, or low-income. This position is crucial for reducing patient medication costs and supporting healthcare system cost-containment.
Responsibilities
- Identify and determine patient eligibility for Patient Assistance Programs.
- Complete, submit, and manage applications for medication assistance programs.
- Recover medication costs for eligible patients lacking third-party prescription coverage.
- Act as a liaison between patients, providers, pharmaceutical manufacturers, and hospital staff.
- Educate patients, physicians, and healthcare staff on program requirements, processes, and resources.
- Maintain regular communication with patients, nurses, physicians, social workers, pharmacy personnel, and pharmaceutical representatives.
- Resolve application issues, denials, and missing documentation to secure approvals.
- Research and identify alternative assistance resources for patients not qualifying for manufacturer programs.
- Discuss available medication options with providers and patients based on program availability.
- Track and report recovered medication value for billing and program performance.
- Ensure all patient information is handled in compliance with privacy and confidentiality requirements.
- Build and maintain strong relationships with healthcare system contacts to ensure program success and service quality.
Requirements
- Strong communication and customer service skills.
- Proficiency in Microsoft Office applications.
- Ability to work independently and manage multiple priorities.
- Strong organizational skills with exceptional attention to detail.
- Ability to meet deadlines in a fast-paced environment.
- Professional telephone and interpersonal skills.
- New York Pharmacy Technician license.
- Experience supporting low-income, underserved, or special-needs populations.
- Applies basic concepts, principles and technical capabilities to perform routine tasks.
- Works on projects of limited scope and complexity.
- Follows established procedures to resolve readily identifiable technical problems.
- Works under direct supervision and receives detailed instructions.
- Develops competence by performing structured work assignments.
Skills
- Healthcare experience
- Pharmacy experience
- Patient assistance experience
- Knowledge of medications
- Knowledge of disease states
- Knowledge of treatment options
- Hospital experience
- Clinic experience
- Healthcare settings experience
- Social service programs familiarity
- Charitable assistance organizations familiarity
- Patient advocacy programs familiarity
- High-volume environments experience
Location
- NYC Health + Hospitals – Bellevue Hospital (Onsite)
Work Type
- Onsite
- Full-time
Experience Level
- 2-4 years of healthcare, pharmacy, patient assistance, or related experience, preferred
Salary/Compensations
- $34.10 per hour
Benefits
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
About the Company
- Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background.
- We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.
Equal Opportunity
- Cardinal Health is an Equal Opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.