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About the Role
Lead the transformation agenda for BCG's global Meetings & Events service line, focusing on business operations, technology, analytics, and AI to enhance employee experience, operational efficiency, and business value. Partner with operational leaders, product teams, and AI experts to translate strategic priorities into measurable outcomes using problem-solving, analytical rigor, and practical implementation.
Responsibilities
- Lead high-priority strategic initiatives to improve the effectiveness, scalability, and resilience of teams.
- Translate organizational priorities into practical implementation plans and measurable business outcomes.
- Partner with operational leaders to redesign processes, improve service models, and implement new ways of working.
- Drive cross-functional initiatives spanning Operational Teams, Technology, Finance, Procurement, and other functions.
- Define and oversee delivery of operational metrics, dashboards, and KPIs for actionable insights.
- Analyze operational trends to identify improvement opportunities and support data-driven decision making.
- Translate complex data into clear recommendations for senior leadership.
- Partner with Data and BI&A teams to strengthen reporting capabilities and improve data quality.
- Identify and prioritize opportunities to apply GenAI, automation, and emerging technologies.
- Lead pilots and proof-of-concepts, evaluating business value and operational impact.
- Partner with AI, Product, and Engineering teams to deploy AI-enabled capabilities into operational workflows.
- Promote adoption of AI-enabled ways of working and help build AI capability across the function.
- Evaluate emerging AI capabilities and identify opportunities to responsibly incorporate them into Meetings & Events operations.
- Develop repeatable methodologies, playbooks, and best practices for continuous improvement.
- Support change management and adoption of new processes, technologies, and operating models.
- Build strong partnerships and act as a trusted advisor on transformation opportunities.
Requirements
- 10+ years of experience in operations transformation, strategy, consulting, analytics, business intelligence, product management, or related disciplines.
- Demonstrated experience leading complex cross-functional initiatives in global organizations.
- Experience developing business intelligence, operational reporting, or analytical solutions that drive decision making.
- Strong understanding of AI, automation, workflow technologies, or digital transformation.
- Experience partnering with technical teams to implement technology-enabled solutions.
- Proven ability to influence senior stakeholders across regions and functions.
- Strong analytical, communication, and stakeholder management skills.
- Bachelor's degree required; advanced degree preferred.
Skills
- AI
- Automation
- Workflow technologies
- Digital transformation
- Business intelligence
- Operational reporting
- Analytical solutions
- GenAI
Location
- Global
Work Type
- Full-time
Experience Level
- 10+ years
Education Level
- Bachelor's degree
- Advanced degree preferred
About the Company
- Enterprise Services (ES) was established in 2022 to provide efficient, resilient, and scalable services to support the evolving needs and complexities of a more digital BCG.
- ES brings together business-critical operations - such as Procurement & Payables, Global Finance Operations, and Executive Support Services - alongside specialist expertise including Real Estate, Travel, and Meetings & Events.
- United by a common service mindset, ES enables every BCGer to focus on the work that matters most by giving time and energy back through streamlined, reliable service delivery.
- In doing so, ES creates cost advantage and strengthens BCG’s market differentiation, while reducing risk through consistent controls and business continuity.
- Through scalable platforms and globally integrated ways of working across our strategic core global hubs, Enterprise Services enhances agility and helps unlock the potential of those who advance the world.
Equal Opportunity
- Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
- BCG is an E - Verify Employer.