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About the Role

As a Platform Support Operations Manager, you will oversee infrastructure support operations within our DevSecOps practice, guiding the delivery of secure software and application services. You will lead teams, coach members, manage client accounts, and drive workstreams by reviewing complex issues, planning work, and guiding delivery across multiple priorities. Use your knowledge of infrastructure, systems, and security integration to coordinate support activities, improve operational flow, and help deliver consistent outcomes for client needs.

Responsibilities

Lead platform support operations across cloud and on-premise environments, coordinating incident response, service requests, and operational priorities.
Manage support teams by coaching, reviewing performance, and developing skills for complex infrastructure and DevSecOps workstreams.
Oversee deployment, release, and configuration activities using tools such as Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation.
Drive incident remediation, troubleshooting, and root cause analysis for platform reliability, security events, and service disruptions.
Monitor infrastructure health and application performance using observability and security tools such as Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms.
Coordinate vulnerability assessment, security control validation, and remediation tracking across infrastructure and application environments.
Translate business and technical needs into operational plans that support secure delivery, continuity, and scalable service performance.
Identify automation and process improvement opportunities to reduce manual effort and strengthen operational consistency.
Communicate status, risks, and dependencies to technology leaders and client stakeholders across multiple workstreams.
Apply analytical thinking to connect system components, evaluate operational impact, and prioritize actions across competing demands.

Requirements

At least a Bachelor's degree
At least 5 years of experience

Skills

Infrastructure support operations
DevSecOps
Secure software and application services delivery
Team leadership and coaching
Client account management
Complex issue review and planning
Infrastructure, systems, and security integration
Incident response
Service request management
Operational priorities management
Performance review
Skill development
Deployment, release, and configuration management
Incident remediation
Troubleshooting
Root cause analysis
Platform reliability
Security event management
Service disruption management
Infrastructure health monitoring
Application performance monitoring
Vulnerability assessment
Security control validation
Remediation tracking
Operational planning
Secure delivery
Service continuity
Scalable service performance
Automation identification
Process improvement identification
Status communication
Risk communication
Dependency communication
Analytical thinking
System component connection
Operational impact evaluation
Action prioritization
Vendor governance
Escalation processes
MSP accountability
Timely issue resolution
Security operations expertise
Platform expertise
Service delivery improvement
Incident resolution leadership
Corrective action leadership
Project planning
Budget management
Timeline management
Performance metrics management
Process improvement development
Automation development
Telemetry development
Quality control development
Team mentoring
Coaching practices
Performance practices

Location

Up to 20% travel

Work Type

Full-time

Experience Level

Manager
At least 5 years of experience

Education Level

Bachelor's degree

Salary/Compensations

$73,500 - $212,280
For residents of Washington state the salary range for this position is: $73,500 - $244,000

Benefits

Medical
Dental
Vision
401k
Holiday pay
Vacation
Personal and family sick leave
Annual discretionary bonus

About the Company

Learn more about how we work: https://pwc.to/how-we-work

Equal Opportunity

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.