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About the Role

We are seeking an experienced Senior Manager, Property & Casualty Business Process Services (BPS) leader to take operational leadership of a large, global insurance BPS portfolio serving Property & Casualty (P&C) insurance carriers. This is a hands-on business and operations leadership role. The successful candidate will bring demonstrated experience running outsourced P&C insurance operations from the service-provider/BPO side, leading large onshore and offshore organizations, managing complex client relationships, and delivering measurable operational and financial results. The role will be responsible for helping mature and grow an established P&C BPS business, moving beyond operational stabilization toward stronger delivery performance, innovation, client expansion, and profitable growth.

Responsibilities

Lead a large-scale outsourced P&C BPS operation supporting insurance carrier clients.
Own operational performance across delivery, quality, productivity, workforce planning, service levels, and continuous improvement.
Lead geographically distributed teams across onshore and offshore delivery locations.
Establish operating rhythms, performance metrics, governance structures, and accountability across the organization.
Develop and coach Delivery and Account Leaders to operate effectively with senior client stakeholders.
Ensure appropriate organizational capacity, leadership capability, succession planning, and talent development.
Serve as a senior operational leader and trusted advisor to US P&C insurance carrier clients.
Build and maintain executive-level relationships with carrier stakeholders.
Lead client governance, business reviews, operational discussions, escalations, and transformation conversations.
Translate operational performance and client needs into actionable improvement and growth opportunities.
Represent the organization credibly with senior insurance executives.
Manage significant operational budgets and financial performance.
Partner with commercial and sales teams on account growth, renewals, expansion, cross-sell, and new business opportunities.
Identify opportunities to expand existing P&C BPS relationships through additional services, process transformation, automation, and technology.
Participate in solution development, proposals, RFP/RFI responses, commercial modeling, and client negotiations.
Demonstrate a track record of growing or expanding outsourced services relationships.
Lead operational transformation across P&C insurance processes.
Identify opportunities to improve productivity, quality, cycle time, cost, and client experience through process redesign and automation.
Champion practical adoption of AI and intelligent automation within insurance operations.
Identify operational use cases for AI, workflow automation, analytics, and digital solutions.
Partner with technology and solution teams to translate operational opportunities into measurable business outcomes.

Requirements

10+ years of experience in insurance operations, BPS/BPO, managed services, or related outsourced service environments.
Significant Property & Casualty insurance experience.
Demonstrated experience running outsourced P&C operations from the service-provider/BPO side.
Experience managing large, geographically distributed organizations, including both onshore and offshore delivery.
Demonstrated leadership of organizations of significant scale, ideally 100+ employees across multiple locations or business units.
Experience with meaningful operational financial responsibility, including budgets, revenue, margins, P&L, or commercial performance.
Direct experience managing relationships with US-based P&C insurance carrier clients.
Demonstrated ability to operate at the executive level with insurance carrier stakeholders.
Proven experience managing operational KPIs, quality, productivity, workforce planning, and service delivery.
Experience leading major operational transformation or continuous-improvement initiatives.
Demonstrated commercial orientation, including account growth, expansion, solution development, or pursuit support.
Experience with automation, digital operations, analytics, or AI-enabled process improvement.
Strong executive communication, relationship management, and people leadership skills.
Experience managing a P&C BPS portfolio approaching or exceeding $50M in annual revenue.
Experience leading organizations of 150+ employees.
Experience across multiple P&C processes, particularly claims, policy, billing, or underwriting.
Experience transitioning, migrating, or transforming large outsourced insurance operations.
Experience with AI-enabled insurance operations and intelligent automation.
Lean, Six Sigma, BPM, or similar process-improvement certification.
Experience with insurance technology platforms such as Guidewire, Duck Creek, Sapiens, or related platforms.
Experience supporting large-scale sales pursuits, solutioning, and commercial negotiations.
Experience managing multinational delivery organizations.
P&C insurance + BPS/BPO service-provider experience + large-scale operations + US carrier relationships + commercial accountability + transformation/AI

Skills

Property & Casualty insurance operations
Business Process Services (BPS)
Business Process Outsourcing (BPO)
Managed Services
Outsourced service environments
Client Relationship Management
Operational Performance Management
Delivery Management
Quality Management
Productivity Improvement
Workforce Planning
Service Level Management
Continuous Improvement
Team Leadership (onshore and offshore)
Performance Metrics and Governance
Talent Development and Succession Planning
Executive Relationship Management
Financial Management (budgets, P&L)
Commercial Acumen
Account Growth and Expansion
Solution Development
Proposal Writing (RFP/RFI)
Commercial Modeling
Client Negotiations
Operational Transformation
Process Redesign
Automation
Artificial Intelligence (AI)
Intelligent Automation
Workflow Automation
Analytics
Digital Solutions
Claims Operations
Policy Administration
Billing Operations
Underwriting Support
Policy Servicing
Back-office Transaction Processing
Insurance Data Operations
Insurance Document Operations
Executive Communication
People Leadership
Lean
Six Sigma
Business Process Management (BPM)
Insurance Technology Platforms (Guidewire, Duck Creek, Sapiens)
Sales Pursuit Support
Solutioning
Commercial Negotiations
Multinational Delivery Management

Location

United States

Work Type

Full-time
Hybrid

Experience Level

Senior Manager
10+ years of experience

Salary/Compensations

$95,900 - $178,200

Benefits

Health insurance coverage
Dental insurance coverage
Vision insurance coverage
Employee wellness programs
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off

About the Company

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations.
DXC helps clients harness AI to drive outcomes at a time of exponential change with speed.
DXC has deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions.
DXC modernizes, secures, and operates some of the world's most complex technology estates.
DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions.
ISB is a global market leader in core insurance platforms, delivering solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets.
DXC Technology believes strong connections and community are key to its success.
DXC's work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
DXC is committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

DXC Technology Company (DXC) is an Equal Opportunity employer.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.
We participate in E-Verify.
DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters.
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DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.