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About the Role

We are looking for motivated and engaged individuals to enhance the travel experience for everyone. This role is dedicated to partnering with a strategic airline to develop new global menus and culinary concepts across various cuisines, aligning with brand values and operational needs. It involves joint responsibility for kitchen operations and training to meet customer expectations while upholding quality and culinary standards.

Responsibilities

Ensures Gate Gourmet delivers world-class menu development and production services reflecting the airline's signature culinary style.
Serves as the gategroup expert on customer experience through in-flight meals.
Secures customer confidence and strengthens consistent quality service.
Assists the customer with food philosophies and standards, ensuring gategroup's capability to deliver.
Builds relationships with Regional Executive Chefs and Airline Unit Chefs for clear communication.
Articulates customer needs regarding raw materials and identifies suppliers.
Partners with Customer Lead Executive Chefs and Regional Executive Chefs for seamless menu integration into production.
Acts as a trusted point of contact for the customer regarding menus, food, and kitchen service requirements.
Works closely with gategroup’s Total Cost Management (TCM) organization for pricing analysis.
Monitors customer feedback and ensures timely corrective actions.
Measures success based on mutually agreed KPIs, including margin, customer satisfaction, quality, and recipe management.
Travels to designated units and flies specified routes for learning, inspection, auditing, training, and recommendations.
Prepares all culinary aspects of customer presentations during tenders.
Actively participates as a member of the account management team to win, retain, and build business.
Actively participates as a member of the Gate Gourmet global dedicated S.P.I.C.E. program.
Creates joint responsibility for customer satisfaction between local kitchens and the dedicated chef team.
Maintains skill and service levels of multiple customer dedicated production chefs and supports dotted line reports.
Develops and refreshes menus globally in line with the airline's culinary style.
Prepares menu and food reports by collecting, analyzing, and summarizing trend data.
Represents the customer and Gate Gourmet at media events, special affairs, inaugural events, food fairs, exhibitions, and seminars.
Acts as an Ambassador for gategroup.
Ensures Gate Gourmet can deliver world class menu development and production services to a strategic customer that reflects the Airlines signature culinary style.
Be the gategroup expert with respect to the customer experience the airline creates and consistently deliver to its passengers through in-flight meals.
Secures the confidence of the customer and strengthen the levels of consistent quality service.
Assists the customer with the development of food philosophies and standards and ensure gategroup has the capability to deliver consistently against the customers culinary standards.
Builds relationships with Regional Executive Chefs and Airline Unit Chefs to ensure clear communication of expectations and deliverables.
Articulate the customer needs with respect to raw materials, identify and secure suppliers to meet the requirements, potentially outside gategroup’s supplier list.
Partners with the Customer Lead Executive Chefs and Regional Executive Chefs to ensure seamless integration of menu requirements into production and ensure menus are consistently executable in-flight via gate gourmet or supplier partner production environment.
Be a trusted point of contact for the customer regarding Menus, Food and Kitchen service requirements.
Works closely with gategroup’s Total Cost Management (TCM) organization.
Assure new specifications, recipes and photos are properly documented and delivered for pricing analysis.
Monitors customer feedback and ensure appropriate corrective actions are taken in a timely manner.
Measures success based on KPI’s that are mutually agreed by gategroup and the customer including but not limited to margin, customer satisfaction, quality and recipe management.
Travels to designated units and fly specified routes to learn, inspect, audit, train and make recommendations for improvements.
Prepares all culinary aspects of the presentation to the customer during a tender including but not limited to the food presentation, messaging, ingredients and physical appearance of the local kitchen.
Actively participates as a member of the account management team that includes and Executive Management Board sponsor, VP Group Culinary Excellence and Global Account Director making contributions that result in winning, retaining and/or building the business.
Actively participates as a member of the Gate Gourmet global dedicated S.P.I.C.E (Sustaining Progress in Culinary Excellence) program.
Creates a joint responsibility for the customer satisfaction between the local kitchens and the dedicated chef team.
Maintains the standard of skill and service levels of multiple customer dedicated production chefs and support these dotted line reports in the operations at key locations to balance the need to meet the dedicated customers’ requirements.
Develops and refreshes all menus globally in line with the Airlines culinary style to create an appealing customer experience.
Prepares menu and food reports by collecting, analyzing and summarizing food, dining and customer trend data.
Represents the customer and Gate Gourmet at media events, special affairs, inaugural events, food fairs, exhibitions and seminars as requested.
Acts as an Ambassador for gategroup.

Requirements

3-5 years of experience within in-flight catering preferred.
4 years of Menu Development and operational experience.
Global style, proficiency in fusion cooking.
Previous menu development responsibility in a fine dining environment.
A sound knowledge and experience of Asian cuisines and modern European cuisines.
Working knowledge and experience of HACCP standards and equivalent.
Experience presenting to clients/customers and building/maintaining appropriate relationships.
Must be able to regularly stand, bend, lift, and move intermittently during work schedules of 10+ hours.
Must be able to withstand a normal production kitchen facility where there may be physical discomfort due to varying temperature and noise levels.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty five (25) pounds.
Occasionally requires working weekends and holidays.

Skills

Strong Culinary Background
Understanding of large scale production and assembly
Clear understanding of Hospitality and Service and the Customer Experience
Ability to present a culinary vision utilizing all 5 senses
Project Management Skills
Diverse/multi-cultural Interpersonal Skills
Independent and Pro-active Leader
Process Oriented and Results Driven
Capability to keep the hand on the pulse of the culinary world including trends, organizations and personnel
Passionate about food and teaching culinary techniques
Current in the latest food production techniques
Current in the latest food trends
Aware of Super Food and Functional Food principles
Aware of caloric intake and basic dietary requirements
Aware of religious meal requirements including HALAL, Kosher, Hindu
Proficient in Microsoft Office
Relationship and Strategic Account Management Skills
Capacity to manage the movement and schedules of colleagues and customers globally
Able to speak publicly and represent Gate Gourmet with confidence and professionalism
Proficient culinary knowledge of terms, procedures and practices and be able to teach these techniques
Excellent customer interaction and presentation skills and be able to teach these techniques
Good interoffice skills, pleasant, professional office demeanor
Must exhibit patience and “mentor-like” abilities
English language skills required, additional languages a plus

Location

Global

Work Type

Full-time
Up to 60% Travel (Domestic and International)

Experience Level

Exempt

Education Level

Apprenticeship, AOS or compatible degree in Culinary Arts and/or Bachelor’s Degree in Business and/or Hospitality
Catering diploma or City and Guilds, or other appropriate qualification

Salary/Compensations

$145,000 - $150,000/Per Year
Eligible for incentive pay of 20% of the annual base salary, dependent upon successful attainment of company, team, and individual goals.

Benefits

Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts

About the Company

gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills, Engaging – Understanding others, Team Leadership and Developing People, Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively, Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus.
Demonstrated Values to be Successful in the Position: Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect.
Excellence: We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.
Passion: Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.
Responsibility: We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility.
Respect: Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
We anticipate that this job will close on: 12/06/2026
If you want to be part of a team that helps make travel and culinary memories, join us!

Equal Opportunity

gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
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