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About the Role

This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, systems and stakeholders, and who takes pride in managing large-scale rewards programs, supporting customer experience improvements and delivering actionable business insights.

Responsibilities

Own the end-to-end administration and execution of the Partner Rewards Program for Brokers and Advisors, including enrolment, onboarding, membership management, eligibility tracking, reward fulfilment and promotional initiatives.
Deliver accurate and timely sales tracking, production reporting and program analytics, ensuring data integrity and effective support for business decision-making.
Serve as the primary point of contact for Partner Rewards inquiries, resolving issues and responding to stakeholder requests in a professional, timely and customer-focused manner.
Coordinate program communications and engagement activities with Sales, Communications, Distribution and other business partners to support recognition programs, conferences and related initiatives.
Monitor program performance, maintain supporting systems, processes and documentation, and identify opportunities to improve efficiency, controls and the overall Broker and Advisor experience.
Collaborate across business partners to manage operational issues, implement enhancements and support the successful delivery of Partner Rewards and recognition-related initiatives.
Act as a strategy support to the Head of Product, supporting the planning, coordination and execution of key business priorities, strategic initiatives and transformation activities.
Develop executive-ready reporting, presentations and insights for Monthly / Quarterly Business Reviews, Board Reviews, leadership updates and governance forums.
Support the identification, and tracking Customer Experience (CX) opportunities and irritants through stakeholder engagement and progress monitoring.
Prepare business cases, briefing materials, strategic communications and decision-support content to enable effective planning and leadership decision-making.
Support the planning and delivery of product offsites, strategy sessions and workshops, including agenda development, pre-read preparation, facilitation materials, outcome documentation and follow-up actions.
Support User Acceptance Testing (UAT) for product launches, pricing changes, campaigns, and enhancements
Develop UAT plans, test cases, and scenarios in partnership with Product Managers, Technology, Operations, and business stakeholders
Coordinate test execution, defect tracking, triage, and resolution to ensure solutions meet business requirements
Support launch readiness by validating business rules, operational processes, advisor impacts, and downstream dependencies

Requirements

Good understanding of Advisor and Broker distribution channels, sales practices, channel hierarchies and relationship management within a banking environment.
Strong analytical and problem-solving skills, with the ability to investigate issues, identify root causes, analyze data and support business recommendations.
Strong planning, organization and execution skills, with the ability to manage multiple priorities, recurring processes and cross-functional deliverables.
Excellent communication and stakeholder management skills, with the ability to build relationships and communicate effectively across all levels.
Advanced proficiency in Excel, and attention to detail, including data analysis, reporting and dashboard development.
Strong PowerPoint skills, with the ability to create clean, visually appealing, executive‑ready presentations
Comfortable working in a fast‑paced, cross‑functional environment

Skills

Salesforce
Repsource
FLOW
Excel
PowerPoint

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

3-5 years experience supporting partner rewards, recognition, incentive or loyalty programs.
3-5 years experience supporting executive reporting, business reviews, CX initiatives, strategic projects, business events or leadership offsites is an asset.

Education Level

University degree in Business, Marketing, or a related field (MBA preferred or equivalent experience considered).

Salary/Compensations

$73,725.00 CAD - $122,875.00 CAD

Benefits

health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Equal Opportunity

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact hr@manulife.com.