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About the Role

This role is ideal for a highly analytical, detail-oriented and consultative professional who is comfortable working across data, policies and stakeholders, and who takes pride in managing large-scale sales oversight programs, supporting sales practice monitoring and policies in a fast-moving environment.

Responsibilities

Develop and apply review criteria to evaluate product knowledge, processes, systems, and sales practices across interactions with financial advisors, mortgage brokers, and third-party contacts, ensuring quality and compliance requirements are met.
Identify, analyze, track, and communicate risk trends, control gaps, and performance concerns to Product and Sales management.
Provide clear, evidence-based findings and recommendations to support consistent risk management and quality outcomes.
Lead or contribute to revisions of risk oversight, action planning and evaluation tools and processes to strengthen controls and promote consistent practices.
Partner with team members and stakeholders to improve business processes, oversight practices, and service quality.
Maintain current knowledge of relevant products, procedures, systems, industry practices, and Manulife Bank services.
Use risk oversight findings and data to identify educational needs and present insights to Sales Enablement team.
Consult with the Bank Sales Training team on the research, design, delivery, and evaluation of targeted learning solutions and supporting assessment tools.
Provide RESL policy interpretation and guidance to stakeholders, escalating matters that require formal policy decisions.
Facilitate cross-functional discussions to resolve RESL policy-related issues and obtain alignment on practical application.
Identify RESL policy gaps, inconsistencies, and operational impacts, and recommend enhancements.
Assess risks, dependencies, and unintended consequences associated with proposed RESL policy changes.

Requirements

Sound knowledge across specific product lines, policies, sales and service processes and Sales Practices requirements across Manulife Bank.
RESL underwriting experience and demonstrated ability to interpret and apply policy in an operational environment.
Strong analytical and critical-thinking skills, including the ability to assess impacts, identify risks, evaluate trade-offs, challenge assumptions, and identify unintended consequences.
Strong relationship and stakeholder management skills, with the ability to provide constructive feedback and influence without direct authority.
Ability to maintain customer, business, and risk perspectives when evaluating calls, emails, policies, and operating practices.
High level of professionalism, attention to detail, discretion, and verbal and written communication skills.
Ability to handle sensitive information in a professional manner.
Strong planning, organization, and execution skills, with the ability to manage changing priorities and recurring deliverables.
Strong Excel and PowerPoint skills, with the ability to create clean, visually appealing reporting.
Ability to identify workflow, system, procedural, and control gaps and escalate issues appropriately.
Ability to manage high Visibility and high-risk consequences.

Skills

Risk Management
Finance
Business
Economics
Statistics
Excel
PowerPoint
Verbal Communication
Written Communication

Location

Toronto, Ontario

Work Type

Hybrid

Experience Level

Minimum of 5-7 years of experience in risk management or a related field.
3-5 years experience supporting Sales risk oversight programs
3-5 years experience supporting Residential Lending Policies and Procedures

Education Level

University degree in Risk Management, Finance, Business, Economics, Statistics, or a related field (MBA preferred or equivalent experience considered)

Salary/Compensations

$73,725.00 CAD - $122,875.00 CAD

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
Holidays, vacation, personal, and sick days.
Full range of statutory leaves of absence.

About the Company

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.

Equal Opportunity

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.