Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Assistant Residential Manager (Queens/Brooklyn) role.

Rezi rewrites your resume against EIHAB HUMAN SERVICES's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Assistant Residential Manager (Queens/Brooklyn) posting at EIHAB HUMAN SERVICES — free, in seconds.

About the Role

The Assistant Residential Manager is responsible for ensuring the overall operations of a Residential Program are delivered according to state and federal regulations, agency policy and procedure, and the agency’s mission. This role oversees and manages program operations to support individuals with intellectual disabilities/mental health in reaching their goals, developing skills, and providing required residential services. The position maintains a safe, supportive, and therapeutic home environment that fosters growth and rehabilitation, facilitating the development of independent and self-help skills. The Assistant Residential Manager trains, plans, supervises, and coordinates staff, ensuring compliance with regulations. This position is also responsible for the maintenance and revision of systems within the Developmental Disabilities (DD) program, including quality assurance, training, and billing systems, ensuring they are organized, efficient, and used appropriately by staff.

Responsibilities

Supervise and manage the day-to-day operations of a Residential Program.
Ensure staff are assigned to tasks, individual supervision levels, and activities according to operational procedures.
Communicate and support the organization’s mission, vision, and values.
Monitor and ensure daily documentation for individuals’ programming is complete and accurate.
Ensure goals are met in areas including client and family satisfaction, safety, quality, and team member performance.
Prepare and submit all required reports, incident reports, corrective actions, statistics, and quality assurance functions.
Complete reports and ensure proper documentation of any incident at the facility.
Conduct compliance reviews of the program to ensure state and agency record and program compliance.
Monitor and review general events and incidents and develop systems to ensure the health and safety of individuals.
Identify risks and develop corrective plans to avoid potential incidents.
Review all records and documentation prepared by the QIDP on a regular basis.
Serve as the primary contact for Support Coordinators regarding programming questions, admission information, and for families and individuals.
Make recommendations for appropriate programs and communicate dispositions of potential intakes.
Manage and arrange admissions and/or discharges, coordinating with intake, program staff, family members, and agency representatives.
Communicate regularly with Support Coordinators, family members, and community partners.
Oversee the development and implementation of Person-Centered Plans and timely completion of Person-Centered Reviews.
Ensure and track staff Program Specific Training for staff compliance.
Supervise the maintenance of assigned staff records regarding PPDs and training certifications.
Train new hires and provide orientation.
Responsible for the physical plant of the facility, including daily walk-throughs, safety checks, and noting needed materials.
Follow Maintenance Request Procedures and follow up to secure maintenance and repair services.
Ensure furnishings are appropriate, sufficient, and in good condition.
Ensure program vehicles are maintained and monitor staff driving procedures.
Conduct Morning, Evening, Meal, and Medication Observations.
Ensure adequate supervision and that all safeguards and plans are followed.
Ensure the Residential Habilitation program is adequately staffed based on regulatory ratios.
Implement residential schedules and procedures to ensure safety and organization.
Observe programming and mealtimes to ensure individuals' safeguards are followed.
Review all food requisitions and maintain inventory.
Ensure all food noted on the menu is available according to diet restrictions or prescribed diets.
Utilize effective professional and empathetic interpersonal skills when counseling, supporting, or negotiating.
Monitor and ensure that activities comply with State and Federal regulations and Agency and Program specific policies and procedures.
Ensure policies and procedures are followed with training and observation.
Direct staff in planning and coordinating services designed to teach individuals life skills, increase participation in social and community activities, increase socially appropriate behaviors, and assist individuals in maintaining health and safety skills.
Evaluate the performance of Medical Coordinators, Assistant Managers, and Direct Support Professionals.
Provide training and foster team building and positive productive work relationships.
Assess, review, and keep records of all individuals to ensure accuracy, compliance, and quality services.
Conduct monthly staff meetings as needed.
Assess and ensure the development of team productivity, allocate resources and staff.
Attend and participate in required meetings, staff development, and training programs.
Establish procedures and protocols for the integration of special services in the Residential Habilitation program.
Consult and collaborate on issues impacting the facility with team supervisors and others.
Ensure fire drills and emergency evacuation drills are completed as scheduled.
Monitor progress regarding safety and maintain records for drills.
Work collaboratively with the IDT team and provide effective communication.
Review all Interdisciplinary Team summaries/reports and recommendations to ensure implementation and follow-up.
Ensure personal allowance and clothing allowance guidelines, policies, and procedures are followed.
Be on-call in the event of an emergency.
Work collaboratively with clinical teams while supervising the Medical Coordinator or staffing.
Coordinate with the QIDP and Medical Coordinators and maintain all individuals’ residential plans.
Develop goals for individuals, monitor progress and safety, and document outcomes.
Relay relevant information to the IDT team and departments on a daily basis.
Cover the duties of leadership roles in the event of a vacant position or leave time.
Perform all other duties assigned.

Requirements

Ability to interact with individuals and staff professionally and ethically.
Ability to understand and implement service plans.
Ability to complete all required documentation clearly, legibly, and in a timely manner.
Must have a passion for and desire to work with people with intellectual disabilities and other physical or mental disabilities.
Knowledge of basic human physical and psychological needs.
Knowledge of simple health and safety precautions.
Knowledge of simple nursing care, first-aid, behavior management, personal and environmental hygiene.
Ability to write progress and behavior reports using a professional, objective style and voice.
Ability to use computers and other electronic equipment.
Ability to interact with individuals, community members, and other treatment team members.
Ability to read and comprehend technical training manuals.
Ability to follow written and oral instructions.
Ability to learn basic operation and maintenance of adaptive equipment.
Ability to be supportive and patient.
Ability to be a team player.
Ability to observe, record, and report participant’s behavior, attitude, and physical condition.
Ability to be on call and work extended day-to-day hours.
Ability to prioritize conflicting deadlines.
Ability to obtain SCIP, First Aid/CPR certification and Medication Administration Training.
Attention to detail and structured way of approaching tasks.
Result-oriented (proactive).
Valid New York State Driver’s License.

Skills

SCIP
AMAP
CPR/First Aid
Human Service-related field
OPWDD regulations

Location

Main Office - Springfield Gardens, NY

Work Type

Full Time
Any

Experience Level

Experienced
Six years’ work experience in the OPWDD and serving the intellectually developmentally disabled population
At least three years in a supervisory role
Ten years’ work experience in the OPWDD and serving the intellectually developmentally disabled population
At least five years in a supervisory role
Five years’ work experience in the OPWDD and serving the intellectually developmentally disabled population
At least 2 years in a supervisory role

Education Level

High School
Associates Degree in the Human Service-related field (or equivalent credits)
Bachelor’s Degree in the Human Service-related field

Salary/Compensations

$23.25 - $24.25 Hourly