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About the Role
As our Emerging Talent & Onboarding Program Manager, you’ll own the early experiences for nearly everyone who joins Mercury, including new hire onboarding, internships, and a new apprenticeship program. You’ll focus on the people experience and the systems that support it, acting as a key point of contact for new hires. You will build distinctly Mercury programs using AI and creativity to innovate from the ground up.
Responsibilities
- Run new hire onboarding, owning the program end-to-end including the learning arc, facilitator coordination, cohort communications, and feedback.
- Partner with People Operations on preboarding to ensure a smooth start before day one.
- Launch the new apprenticeship program, designing and owning program operations and the apprentice experience.
- Strengthen the internship program by building a shared company-wide experience for interns.
- Support managers and mentors by providing clear expectations and resources.
- Build and improve program systems using AI, automation, and tooling to maintain quality and adapt to evolving technology.
- Utilize feedback and data to identify areas for improvement.
- Partner with Recruiting, People Operations, and leaders to communicate the company's investment in emerging talent.
Requirements
- Have 3–5 years of experience building and running programs, ideally in Learning & Development, People programs, early-career talent, or onboarding.
- Be an excellent program manager, capable of turning ideas into organized plans and ensuring follow-through.
- Be a skilled facilitator, able to lead sessions and trainings effectively.
- Be hands-on with AI, experimenting with tools and using them to enhance programs.
- Think in systems, identifying themes and systematically solving program design issues.
- Be creative and comfortable with ambiguity, energized by figuring out what fits Mercury.
- Be a clear, warm communicator, capable of welcoming new hires, leading discussions, and writing concise messages.
- Own the details, ask good questions, and remain open to changing your mind.
Skills
- Program Management
- Facilitation
- AI Tools
- Systems Thinking
- Creativity
- Communication
- Onboarding
- Early-career talent programs
- Internship programs
- Apprenticeship programs
- Learning & Development
- People Programs
Location
- San Francisco, CA
- New York, NY
Work Type
- Hybrid
- On-site (for apprenticeship program)
Experience Level
- 3-5 years
Salary/Compensations
- $121,700—$152,100 USD (US employees in NYC, LA, Seattle, or SF Bay Area)
Benefits
- Base salary
- Equity (stock options/RSUs)
About the Company
- Mercury is a financial technology company.
- Banking services provided through Choice Financial Group and Column N.A., Members FDIC.
Equal Opportunity
- Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
- All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
- We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.