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About the Role

Ingenio's US Marketplace (Keen) is seeking a Senior Product Manager to own the customer experience post-first paid conversation, focusing on improving retention, revenue per customer, and customer lifetime value. This role is crucial for turning product foundations into measurable improvements and fostering lasting customer relationships.

Responsibilities

Own customer value outcomes, driving key metrics like week-1 return rate, month-1 retention, repeat purchase rate, and revenue per customer, with CLV as the overarching goal.
Define the Core Experience strategy and roadmap using data analysis and customer insights.
Own the customer-facing marketplace experience across web and mobile, including advisor discovery and engagement features.
Lead matching and personalization efforts to optimize advisor rankings and recommendations.
Drive post-purchase monetization by optimizing add-funds flows, pricing, and repeat-purchase offers.
Build lifecycle and re-engagement experiences with Marketing and CRM teams.
Lead rigorous experimentation, designing statistically sound tests with clear hypotheses and success metrics.
Develop deep customer insights through various research methods to understand retention drivers.
Partner with Marketplace Success and Data teams to improve advisor quality and pricing.
Elevate product execution by leading engineers and designers, strengthening experimentation standards, and mentoring other PMs.

Requirements

6+ years of product management experience in B2C, subscription, or two-sided marketplace products, with direct ownership of retention, engagement, or monetization.
Proven business impact improving retention, repeat purchases, or revenue per user, with measurable results.
Deep experimentation expertise, including long-term cohort measurement and establishing experimentation standards.
Experience shipping and evaluating search, ranking, recommendations, matching, or personalization products.
Strong analytical skills across cohort retention, CLV, ARPU, payback, and CLV, with hands-on experience in product analytics, feature flagging, and financial modeling.
Strong product and design judgment, particularly for high-trust consumer experiences.
Ability to translate quantitative and qualitative insights into compelling product strategies and measurable outcomes.
AI fluency, including shipping AI-powered customer experiences and using AI tools.
High ownership, bias toward action, and ability to influence cross-functional teams and leadership.
Experience with payments, wallets, credits, or pay-per-minute pricing.
Experience building loyalty, rewards, or re-engagement programs.
Two-sided marketplace experience, particularly where supply quality influences customer outcomes.
Experience partnering with lifecycle marketing or CRM teams and tools.
Experience contributing to major product, platform, or brand transformations.
Experience mentoring or managing product managers.
Must have valid work authorization.
This role does not sponsor or support new or transferred H-1B, F-1, OPT, STEM OPT, or any other visas.

Skills

Product Management
B2C
Subscription Products
Two-sided Marketplaces
Retention
Engagement
Monetization
Experimentation
Cohort Analysis
Search
Ranking
Recommendations
Matching
Personalization
Analytical Skills
Product Analytics
Feature Flagging
Financial Modeling
Product Strategy
AI
Payments
Loyalty Programs
Lifecycle Marketing
CRM

Location

San Francisco

Work Type

Hybrid
Full-time

Experience Level

Senior

Salary/Compensations

$175,000-$200,000

Benefits

Annual bonus
Equity
Comprehensive benefits
Premium medical, dental, and vision insurance
Generous holiday and PTO policies
Birthday PTO
Summer Fridays
Technology stipend
401k matching program
Lunch
Wellness allowance
Training and development opportunities and allowance
Fun and inclusive in-person and virtual events

About the Company

Ingenio is a global media and technology company dedicated to making spiritual wellness a core part of modern self-care.
We develop products that provide guidance on love, relationships, careers, and life aspects.
Our mission is to connect people with the world’s best advisors and content to ease the stress of modern life with trusted ancient practices.
Our global portfolio includes over 20 marketplace and media brands in the spiritual and emotional wellness space, such as Keen, Horoscope.com, Astrology.com, Purple Garden, Kasamba, and Kang.
Our growing team of over 300 employees is powered by diverse perspectives and company core values: humility, ownership, and challenging limiting beliefs.

Equal Opportunity

Ingenio is an equal opportunity workplace and is an affirmative action employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.