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About the Role
As a Bar Host, you'll be the welcoming face of our establishment, setting the tone for an exceptional dining experience. You'll greet guests on arrival, answer the telephone, take reservations, field emails and ensure that our guests are seated promptly and in accordance with their preferences.
Responsibilities
- Greet all guests warmly upon arrival
- Provide guests with estimated waiting times, maintaining a professional and courteous attitude even in challenging situations
- Seat guests according to their preferences while balancing customer flow in service stations
- Thank guests as they leave and invite them to return, relaying any feedback to the manager on duty
- Maintain excellent communication between the restaurant and other hotel departments
- Answer calls and field emails
- Perform other duties as assigned by the manager on duty
- Promote other Firmdale Hotels and restaurants
- Ensure punctuality and personal responsibility in all tasks
Requirements
- Friendly and welcoming demeanour
- Excellent spoken and written English
- Availability for AM/PM shifts, weekends, and holidays
- Ability to stand for long periods
- OpenTable certification is preferred but not required
Skills
- OpenTable certification
Location
- Warren Street Hotel
Work Type
- Non-Exempt
Salary/Compensations
- Competitive salary
Benefits
- Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
- Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for most team members
- Complimentary meals on shift
- Free uniform dry-cleaning service
- Commuter transit benefits available Day 1
- Ongoing training and professional development, including annual education reimbursement program up to $3,000
- Social events throughout the year, including holiday parties, team member appreciation events, and more
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Departmental and company-wide incentive programs
About the Company
- Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service.
- Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.
- Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
- World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Equal Opportunity
- Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
- Please let us know if you need adjustments during the recruitment process.