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About the Role

The Patient AR Specialist is responsible for managing outstanding patient balances, resolving patient account issues, processing payment arrangements, and reducing patient accounts receivable. This role works closely with dental offices, patients, and internal teams to ensure balances are accurate, collections are maximized, and patient accounts are resolved timely and professionally.

Responsibilities

Collect and review patient accounts receivable reports to support billing, collections, and cash processes.
Research and resolve outstanding patient balances.
Contact patients regarding outstanding balances through approved communication methods.
Manage assigned patient accounts and prioritize aged balances based on business needs.
Process dental insurance EOBs, appeals, and denials, and follow up on denial resolutions.
Review insurance activity to confirm patient balances are accurate before beginning collection efforts.
Investigate discrepancies and coordinate the information needed to resolve account balances.
Set up and maintain payment arrangements according to office policies.
Process account corrections, transfers, refunds, and payment adjustments as needed.
Work credit balances and coordinate refund requests when applicable.
Document account activity, communications, and resolutions thoroughly.
Update the client's Office Dashboard with all required information and services rendered.
Prepare and email the client's end-of-week and end-of-month reports.
Complete the Daily Client Allocation sheet for each client.
Collaborate with office staff, insurance billers, and payment posting teams to resolve account issues.
Escalate complex account concerns according to MedBill procedures.
Follow MedBill SOPs and client-specific workflows.
Support other departments and complete additional tasks as needed.

Requirements

Highschool Diploma or GED required
One year of experience in dental revenue cycle, dental billing, dental operations, or dental clinical functions.
Strong customer service skills with a focus on providing timely responses to customers.
Excellent problem-solving and decision-making abilities.
Strong organizational skills and attention to detail.
Ability to manage multiple tasks, goals, and deadlines.
Excellent verbal and written communication skills.
Employee must be able to stand and/or sit for periods of time while waiting on customers.
Employee may be required to walk, reach, lift, carry and bend.
This job also requires the ability to lift and/or move up to 15 lbs.
Occasionally, may need to lift more than 15 lbs.
Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together.
The ability to convey information accurately by speaking to customers and other employees.
Able to hear average or normal conversations and receive ordinary information.
Specific vision abilities used by the job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Skills

Knowledge of Eaglesoft, Open Dental, and/or Dentrix.
Operations Knowledge
Product Knowledge
Compliance Knowledge
Sales & Service
Teamwork
Computer Skills

Experience Level

One year of experience

Education Level

Highschool Diploma or GED