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About the Role

As a Spa Receptionist at Turning Stone Resort Casino, you will provide exceptional services at either the Ahsi Spa or Skana day spa by ensuring phone calls are answered promptly, accurately making spa reservations, and maintaining knowledge of spa products, services, and appointment availability.

Responsibilities

Ensure phone calls are answered in a timely manner and by established phone procedures and script.
Be polite when speaking to guests on the telephone and at the front desk.
Accurately make reservations for spa using the appropriate tracking system.
Input all guest information efficiently and with minimal errors.
Maintain a general knowledge of all spa products, services, and appointment availability.
Maintain full knowledge of all current and upcoming Turning Stone events and promotions and advise guests accurately.
Provide appointment information to guests in a polite and courteous manner.
Consistently encourage retail products and spa/salon services.
Promptly greet guests entering the reception area.
Strictly monitor access to restricted areas.
Accurately handle all cash transactions, use correct server numbers, and follow opening and closing procedures.
Handle all money according to Turning Stone standards.
Maintain Forbes Standards as it pertains to guest service, phone etiquette, and front desk interactions.

Requirements

Professional demeanor and ability to dress appropriately to grooming standards.
Ability to stand for an 8-hour shift.
Ability to withstand heat up to 80 degrees for an 8-hour shift.
Flexibility to work evenings, weekends, and holidays as required.
Ability to speak and understand the English language; must continuously communicate with a degree of professionalism and accuracy.
Written communication skills: ability to read and understand information and records and complete standard forms.
Ability to multitask essential; multi-phone line, guest interaction.
Must be able to stand/walk for long periods of time and lift up to 11-20 pounds.

Skills

Computer system utilization for selling spa packages and appointments
Micros
Spa Concepts
Mathematical ability
Cash drawer accounting
Multitasking
Multi-phone line operation
Guest interaction

Location

Ahsi Spa
Skana day spa

Work Type

Full-time

Experience Level

One-year previous receptionist experience

Education Level

High School Diploma/G.E.D.

Salary/Compensations

$17.00 hourly

Benefits

Paid weekly
Variety of schedules
Paid time off
Tuition assistance
Career-building professional development
Discounts from dining to fuel to concerts
Team Member appreciation events
Quality healthcare and dental benefits
A robust 401k retirement plan
Dealer School
Finance Scholarship Program
Comprehensive medical, dental, and vision plans
Life insurance
Paid holidays
Team member assistance programs
Wellness programs
Upcoming 5,000-square-foot onsite medical center
Training programs
Complimentary shuttles

About the Company

Turning Stone Enterprises is a dynamic organization with a diverse range of business operations.
Turning Stone Resort Casino has received the prestigious Best of New York Gaming Resort award for six consecutive years.
Other properties include YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach.
The portfolio also includes convenience stores, three 18 hole PGA-level golf courses, and other unique ventures.
We prioritize the well-being and professional growth of our team members.
We focus on delivering exceptional experiences for both our guests and staff.
We have over 4,500 team members across Central New York.