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About the Role
The Community Manager will manage the daily needs of a workspace community, build relationships with members to enhance their experience, and drive company growth through lead generation, tours, and membership sales.
Responsibilities
- Reaching out to and engaging leads
- Maintaining in-depth knowledge about memberships and demonstrating how they offer solutions for potential members
- Utilize effective sales techniques and strategies to successfully rent offices and meet or exceed sales quotas
- Upselling services including dedicated desks, virtual offices, and parking permits
- Maintain accurate and detailed records of lead interactions, sales activities, and progress in our CRM system
- Helping support the concierge function and contributing to the quality of our front desk experience
- Business development and community engagement, including tasks like planning member events
- Developing relationships with members
- Responding to member requests efficiently and personally
- Ensuring that regular systems are operating smoothly and assisting when necessary
- Assisting members in the onboarding and offboarding process
- Engaging with and conducting tours with prospective members
- Receiving and distributing members’ mail and packages
- Providing for the needs of the community members, responding to members’ requests efficiently
- Liaising with maintenance and cleaning crew to ensure the cleanliness of the building
- Stocking and maintaining supply areas throughout Office Villas
Requirements
- Able to communicate professionally, both verbally and in writing
- Able to drive company growth by generating leads, completing tours, and selling memberships
- Proficient with Microsoft Office Suite and Google Workspace
- Self-motivated with a desire to learn new things
- Proven customer service skills
- Bachelor’s degree or equivalent experience
- Minimum 12-18 months work experience
- Available 40 hours per week between 9am - 5:30pm Monday-Thursday and 9am-3pm on Fridays
Skills
- Outgoing demeanor
- Confident demeanor
- Sales techniques
- Organizational skills
- Time management skills
- Initiative
- Good judgment
- Strong sense of urgency
- Attention to detail
- Innovation
- Professional communication
- Customer service
Location
- Great Neck, Long Island
Work Type
- Full-time
Experience Level
- Minimum 12-18 months work experience
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- $70,000 - $100,000
- Potential performance-based annual bonuses
Benefits
- 9 days Personal Days
- 5 Sick Days
- 6 Paid National Holidays
- Paid Jewish holidays
About the Company
- Office Villas is an amenity rich shared workspace environment specifically designed to serve business professionals and entrepreneurs.
- Located in the prosperous and diverse community of Great Neck, Long Island.
- Home to a diverse mix of more than 250 community members representing a broad range of industry sectors.
- The space is divided between private offices, open space work areas and open space common areas.
- Office Villas has conference rooms, phones booths, a lounge, in addition to several other amenities to serve the greater Great Neck community.