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About the Role
This role leads the refinement of the company's billing systems, ensuring accuracy and spearheading operational changes with expert knowledge. It is strategic in solving problems and enhancing processes, aligning billing with business goals and market standards. The role is vital for maintaining exceptional customer billing accuracy and operational performance.
Responsibilities
- Directing billing project initiatives, providing strategic planning and support for sophisticated billing solutions
- Leading comprehensive analyses and quality assurance for system upgrades, ensuring flawless customer service experiences
- Championing billing operations change management, from conceptualization to execution, with minimal oversight
- Offering advanced end-user support, resolving complex billing system issues to uphold exceptional service quality
- Investigating and engineering solutions for intricate billing and operations program challenges, improving system efficiency
- Executing critical billing change requests within stringent timelines, circumventing financial risks and customer inconvenience
- Collaborating with cross-functional teams to synchronize changes and troubleshoot, ensuring consistent customer service delivery
- Mentoring junior team members and leading by example, sharing deep expertise to elevate team knowledge and performance
- Evaluating billing processes against industry benchmarks, recommending strategic enhancements based on data-driven insights
- Synthesizing billing data analysis to guide strategic decision-making and influence the direction of billing strategies
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Requirements
- While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Skills
- Billing Management
- Contact Analysis
- Customer Outreach
- Problem Solving
Location
- New York
Work Type
- Full-time
Experience Level
- 7-10 Years
Education Level
- Bachelor's Degree
Salary/Compensations
- $85,761.83 - $128,642.74
Benefits
- Best-in-class Benefits
- Commission
- Bonus
About the Company
- Comcast Advertising is driving the TV advertising industry forward, from delivering ads to linear and digital audiences to pioneering the tech that makes it possible.
- We help brands connect with their audiences on every screen using advanced data, technology, and premium video content.
- Our media sales division helps local, regional, and national brands reach potential customers through multiscreen TV advertising.
- Our ad tech division FreeWheel provides comprehensive adtech that makes it easier to buy and sell premium video advertising across all screens, data types, and sales channels.
Equal Opportunity
- Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.