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About the Role
We are seeking a highly skilled and experienced Senior UX Designer to lead user experience design initiatives within the Outreach & Execution product organization. You will craft innovative solutions that satisfy user needs while advancing business objectives, shaping the direction of digital experiences across a portfolio that enables visit scheduling, clinician route navigation, and seamless member communications. This role is a tireless advocate for the end-user and contributes to the evolution of our design methods and delivery, with opportunities to make a significant impact.
Responsibilities
- Execute the end-to-end UX design process from research to implementation and refinement, delivering high-quality user-centered designs.
- Conduct generative and evaluative user research, including interviews, surveys, and usability testing.
- Develop user personas, empathy maps, user flows, and journey maps based on research findings.
- Collaborate with product managers, engineers, and stakeholders to define project goals, requirements, and timelines.
- Ensure successful implementation of design solutions and provide guidance on interaction design and front-end development best practices.
- Translate user insights and business requirements into wireframes, prototypes, and visual designs.
- Advocate for the user, ensuring design decisions are based on user needs.
- Present design concepts, solutions, strategies, and research findings to stakeholders.
- Follow and contribute to design guidelines, patterns, and best practices.
- Identify and measure behavioral analytics for your product.
- Track and report on UX metrics demonstrating impact and value.
- Stay up to date with industry trends, emerging technologies, and UX design methodologies.
- Mentor and guide junior designers.
Requirements
- Minimum 5 years experience in UX, Interaction Design, or Product Design.
- Proven experience as a UX designer, driving and delivering design from initial concepts to successful launch, with a strong portfolio.
- 2+ years experience conducting user research and usability testing.
- Strong analytical and problem-solving skills.
- Experience in UX design tools such as Figma, Sketch, Axure, Invision, or similar software.
- Solid understanding of user-centered design principles and best practices.
- Excellent communication and presentation skills.
- Ability to work mostly independently and take ownership of projects while also collaborating effectively within a team.
- Understanding of modern front-end development technologies (HTML, CSS, JavaScript, etc).
- Experience working in a lean or Agile development environment.
- Experience designing for multiple platforms (web, mobile, tablet, etc.).
- Experience in UI design including visual hierarchy, spacing, typography.
- Experience using AI tools to accelerate user research and design execution.
- Experience with research platforms such as Usertesting.com, Optimal Workshop, HeyMarvin or equivalent.
- Knowledge of healthcare industry.
- Enterprise UX experience.
- Service design experience, including mapping and evaluating the full customer journey.
- Understanding of and experience working with design systems and component-based design.
- Experience with design thinking methodologies and facilitating design workshops.
Skills
- UX design
- Interaction Design
- Product Design
- User research
- Usability testing
- Figma
- Sketch
- Axure
- Invision
- User-centered design
- Communication
- Presentation
- Problem-solving
- HTML
- CSS
- JavaScript
- Lean development
- Agile development
- UI design
- Visual hierarchy
- Spacing
- Typography
- AI tools
- Design systems
- Component-based design
- Design thinking
- Service design
Work Type
- Full time
Experience Level
- Senior
Education Level
- Bachelor's or Master's degree in User Experience, Digital Design, Human Factors Engineering, Human-Computer Interaction (HCI), Interaction Design, Computer Science, or other related creative or technical fields. Equivalent years of experience in lieu of degree considered.
Salary/Compensations
- $92,700.00 - $185,400.00
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.