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About the Role
As a Regional Director, Hearing Care at AudioNova, you will direct and lead a team of professionals and support staff in a designated region. You will guide, coach, and mentor your team, leveraging strong business acumen to achieve sales budgets, KPIs, and profit. The role focuses on driving an exceptional customer experience through high standards of care and talent management.
Responsibilities
- Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help
- Manage, coach, and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development, and performance management
- Effectively manage and support change management initiatives
- Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
- Ensure the team provides a customer-centered approach by exploring customers' lifestyle needs through the MEET customer journey and services, providing best practices for all customer visits, and motivating customers to improve their quality of life through the use of the latest hearing care solutions
- Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for all dispensing employees
- Ensure that all employees adhere to AudioNova's customer and sales process, which includes, but is not limited to, applicable sales systems and processes, as well as meeting audiological requirements
- Work collaboratively with other leaders to execute on all talent management initiatives, including development, appraisal, succession planning, and performance management, while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR)
- Lead strategies to improve engagement across the region
- Maintain awareness of industry trends and developments
- Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes, and other capital projects
- Experience in transition and integration of new clinics and employees through acquisition or greenfield
- Foster a culture that aligns with the values and vision of AudioNova
- Support the Senior Director, Sales with strategic projects
- Ensure compliance with all local, state, and federal laws as well as AudioNova brand standards
- Perform other assigned duties and responsibilities
Requirements
- Bachelor's Degree or equivalent experience required
- Willing to travel up to 50–60%
- Hearing Healthcare, Medical Retail, or Retail experience is a plus
- Strong business acumen
- Marketing and promotion experience
- Solid analytical and problem-solving skills
- Strong leadership, coaching, mentorship, and counseling skills
- Multi-unit management experience
- Experience with Microsoft Office and Outlook, especially PowerPoint and Excel
- Minimum 2–3 years of relevant multi-unit management experience
- Hearing Healthcare management experience is a plus
- Proven marketing, sales, and business growth success within a high-touch, customer-focused environment
Skills
- Leadership
- Coaching
- Mentorship
- Business Acumen
- Sales
- Marketing
- Analytical Skills
- Problem-Solving
- Talent Management
- Change Management
- Customer Service
- Compliance
- Microsoft Office
- Outlook
- PowerPoint
- Excel
Experience Level
- 2-3 years of relevant multi-unit management experience
Education Level
- Bachelor's Degree or equivalent experience
- MBA preferred
Salary/Compensations
- $120,000–$145,000 + Annual Bonus, Auto Allowance
About the Company
- We love to work with great people and strongly believe that a diverse team makes us better.
- Sonova is an equal opportunity employer.
Equal Opportunity
- We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability, or any other legally protected status.
- Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.