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About the Role

Salesforce AI Labs is building Systems Integration Agent, a system that learns to operate enterprise applications and automates complex workflows. This role involves answering hard engineering questions about making computer use dependable in production, working directly with customers, and shaping architecture across agent and backend systems.

Responsibilities

Design and build systems that learn from demonstrations and combine AI reasoning with deterministic execution to complete workflows reliably.
Develop recovery and verification capabilities so agents can adapt to changes, confirm outcomes, and recognize when human intervention is needed.
Build backend services with robust workflow state management, failure handling, and secure access to customer environments.
Create evaluations and diagnostics that measure task success, expose regressions, and make failures understandable.
Work alongside customers to understand their workflows, prototype solutions, and validate results in their environments.
Investigate where automation succeeds or fails, then turn those findings into improvements to the core product.
Help customers move from their first successful workflow toward repeatable, increasingly self-service adoption.
Partner with forward-deployed engineers and product management to decide which customer needs should shape the roadmap.
Lead architectural decisions across agent execution, backend services, and workflow state, aligning system boundaries and tradeoffs with other technical leads.
Evaluate model selection, tool use, and context management against reliability, latency, and cost.
Raise the engineering bar through hands-on implementation, design reviews, and mentoring; help engineers take on broader ownership and participate in hiring.

Requirements

Led the architecture and delivery of complex backend systems through deployment, production failures, and subsequent improvements, with impact across multiple components or teams.
Hands-on experience shipping and operating LLM-powered systems, and can explain how evaluations and production failures informed design decisions.
Can reason through concurrency, persistent state, retries, and partial failures in systems that perform consequential actions.
Proficient in Python, Go, Java, or JavaScript/TypeScript.
Can turn an unclear customer problem into a bounded technical approach, test it with users, and lead it through production while creating capabilities other engineers can build on.
Direct customer engagement to be part of engineering work, including investigating problems and discussing technical tradeoffs.
Use AI development tools thoughtfully and take responsibility for the correctness, security, and maintainability of what is shipped.

Skills

Agent tool use
Code generation
Automated recovery
Evaluation frameworks
Browser automation
Workflow orchestration
Enterprise integrations

Location

San Francisco
New York City

Work Type

Full-time

Experience Level

Principal Engineer

Salary/Compensations

$197,300 - $313,700 annually
$237,700 - $344,700 annually in select cities within the San Francisco and New York City metropolitan area

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
At Salesforce, we believe in equality for all.
We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, and benefits.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.