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About the Role
Take end-to-end ownership of cloud service operations across a globally distributed team, ensuring the highest standards of security, performance, and reliability. Provision, monitor, and operate cloud services, maintaining system health, availability, and scalability. Analyze and resolve operational issues, lead incident response, and conduct root cause analysis to embed learnings into continuous service improvements. Design, build, and automate processes for deployment, testing, scalability, and observability of services. Develop and maintain policies and standards for computing resource allocation and cloud governance. Collaborate with product development teams to design and enhance services, and cross-train with global team members. Support on-call rotation, including flexibility for scheduled maintenance and after-hours work when needed. Job offer and employment will be conditional on obtaining government security clearance.
Responsibilities
- Take end-to-end ownership of cloud service operations across a globally distributed team, ensuring the highest standards of security, performance, and reliability.
- Provision, monitor, and operate cloud services, maintaining system health, availability, and scalability in a distributed environment.
- Analyze and resolve operational issues, lead incident response, and conduct root cause analysis to embed learnings into continuous service improvements.
- Design, build, and automate processes for deployment, testing, scalability, and observability of services.
- Develop and maintain policies and standards for computing resource allocation and cloud governance.
- Collaborate with product development teams to design and enhance services, and cross-train with global team members.
- Support on-call rotation, including flexibility for scheduled maintenance and after-hours work when needed.
Requirements
- Proven expertise operating and scaling cloud-based platforms.
- Deep hands-on experience applying DevOps best practices end to end in production environments.
- Deep hands-on knowledge of cloud infrastructure, including AWS services such as EC2, S3, RDS, Route 53, CloudWatch, DynamoDB, IAM, ACM, KMS, and VPC.
- Strong expertise in infrastructure automation, CI/CD pipeline design, scripting, and programming.
- Solid command of GIT, Linux, and SUSE.
- Proven ability to lead incident management, root cause analysis, and implement continuous service improvements in complex, high-availability environments.
- Experience in systems administration, database administration, and landscape maintenance across globally distributed cloud environments.
- Solid understanding of networking, virtualization, internet protocols, observability tooling, and security fundamentals for SaaS multitenant applications.
- Comfortable using approved Sovereign Cloud AI tools in day-to-day work.
- Ability to build trust naturally, communicate with clarity, keep the customer at the centre, and bring emotional intelligence and problem-solving ability.
- Required to subject yourself to a governmental security clearance process.
Skills
- Cloud platforms
- DevOps
- AWS (EC2, S3, RDS, Route 53, CloudWatch, DynamoDB, IAM, ACM, KMS, VPC)
- Infrastructure automation
- CI/CD pipeline design
- Scripting
- Programming
- GIT
- Linux
- SUSE
- Incident management
- Root cause analysis
- Systems administration
- Database administration
- Networking
- Virtualization
- Internet protocols
- Observability tooling
- Security fundamentals
- SaaS multitenant applications
- AI tools
- Communication
- Problem-solving
Location
- Globally distributed
Work Type
- Full-time
Experience Level
- Senior
Benefits
- Focus on health and well-being
- Flexible working models
About the Company
- SAP helps the world run better and improves people’s lives.
- SAP is a leader in enterprise applications and business AI.
- For over 50 years, organizations have trusted SAP to unite business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
Equal Opportunity
- SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best.
- SAP believes in unleashing all talent and creating a better world.
- SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
- Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
- Successful candidates might be required to undergo a background verification with an external vendor.