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About the Role
The Product Management Intern, Digital Banking will support the product team in building digital experiences that make banking simpler and more rewarding for customers. This 16-week internship involves uncovering customer needs, shaping and prioritizing product improvements, and measuring their impact on customer experience and business results.
Responsibilities
- Work alongside Product Managers, Engineering, Design and the broader digital team to identify, prioritize and deliver improvements to product features and customer journeys.
- Gather and synthesize customer insights from feedback, app reviews, support contacts and user research to uncover pain points and opportunities.
- Conduct competitor and market analysis to benchmark customer experience and identify opportunities to differentiate.
- Help define problem statements, user stories and success metrics for new features.
- Analyze product metrics, funnels and experiment results to generate insights and recommend next steps.
- Own recurring reporting on product performance and customer experience KPIs, sharing clear daily, weekly and monthly updates with the broader team.
- Support product launches and post-launch reviews, measuring customer impact and capturing learnings.
- Partner with customer-facing teams to ensure a seamless, consistent experience across channels.
- Participate fully as a member of the team, contribute to a culture of customer focus, quality, innovation and teamwork, and manage own workload to meet deadlines.
Requirements
- Bachelor's or Master's Degree in progress, in finance, business administration, commerce, economics, data analysis, marketing, engineering, product management or any other relevant field.
- Ability and desire to work collaboratively across functions to deliver successful outcomes.
- Customer-obsessed, with genuine curiosity about how people manage their money and what makes a great digital experience.
- Analytical and data-oriented; comfortable using data to generate reports and actionable insights.
- Highly organized and detail-oriented, with a passion for optimizing products efficiently and effectively.
- Comfortable with design, UX and technical terminology.
- Excellent oral and written communication skills with the ability to respond in a clear, concise, and professional manner.
- Ability to handle multiple competing priorities in a fast-paced environment.
- Self-starter with an inquisitive, test-and-learn mindset.
- A strong interest in digital banking, fintech and the evolving Canadian financial services landscape.
- Must execute tasks in a timely and prudent manner within established guidelines.
- Familiarity with agile ways of working is an asset.
- Must successfully complete a criminal background check and credit check.
Skills
- Excel
- SQL
Location
- Toronto, ON
Work Type
- Hybrid
Experience Level
- Internship
Education Level
- Bachelor's Degree in progress
- Master's Degree in progress
Benefits
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up
- Generous vacation policy and personal days
- Virtual events to connect with colleagues
- Professional development and comprehensive Career Development program
About the Company
- EQ is remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, EQ offers a wide variety of financial services from banking and lending, to trust and credit union solutions. EQ has been challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences since 1970.
- EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
Equal Opportunity
- EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
- We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.