Operations Manager/Shift Supervisor
Volunteers of America - Greater New York, Inc. · NY, US
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About the Role
The Shift Supervisor is responsible for facilitating daily shelter operations at the Jamaica Women’s Employment Shelter, a transitional shelter for women experiencing homelessness who are employed or deemed employable and referred by the New York City Department of Homeless Services (DHS).
Responsibilities
- Supervise delivery of program services including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards and medication.
- Ensure optimal customer service is being provided to clients.
- Ensure recreation activities are occurring.
- Ensures the facility is adequately staffed at all times.
- Work with DHS PD to ensure the daily security and safety of the facility.
- Supervise facility maintenance, cleaning staff and fire safety.
- Manage community relations and communicate with relevant authorities as needed.
- Perform related tasks as needed.
Requirements
- High school diploma or GED preferred.
- One-year relevant experience working in a similar capacity in a social service setting.
- Must possess good interpersonal skills.
- Basic computer knowledge.
- Certifications in security required.
- Fire Safety (F-80) obtained within 3 months of hire.
Skills
- Interpersonal skills
- Basic computer knowledge
Location
- Queens Village, NY 11429
Work Type
- Full-time
Experience Level
- One-year relevant experience
Education Level
- High school diploma or GED preferred
Benefits
- Medical, Dental, & Vision Coverage
- Prescription Coverage
- Life Insurance
- Retirement Plan
- Tuition Reimbursement
- Paid Time Off, including a Paid Birthday Holiday
About the Company
- Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester.
- Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
- Our staff are at the heart of this work, creating meaningful change every day.
- If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
Equal Opportunity
- VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.