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About the Role
The Photo Focus Associate is responsible for creating memorable guest experiences by capturing photos, operating photo software, and ensuring efficient and friendly service. This role is the face of the photo experience, inviting guests to capture moments and turning snapshots into keepsakes.
Responsibilities
- Greet guests, start conversations, and invite them to participate in photo opportunities.
- Pose, direct, and photograph individuals, families, and groups.
- Adapt to various lighting, weather, crowd, and backdrop conditions.
- Maintain a positive and efficient flow for guests.
- Operate photo software and hardware to capture, preview, and deliver photos.
- Clearly communicate photo options, packages, and digital delivery to guests.
- Process payments accurately and securely where applicable.
- Troubleshoot basic technical issues and escalate when necessary.
- Set up and break down photo stations, backdrops, and props.
- Maintain a clean, safe, and on-brand photo area.
- Inspect, charge, clean, and secure equipment.
- Report equipment damage or loss immediately.
- Adhere to venue brand standards for logos, backdrops, and signage.
- Complete required training.
- Follow safety, guest privacy, and photography-of-minors guidelines.
- Adhere to venue-specific rules.
- Accurately record time worked and take required breaks.
- Share shift notes, guest feedback, and ideas with unit leadership.
- Support teammates across SSA Operations.
- Perform other duties as assigned.
Requirements
- Prior guest-facing, retail, or photography experience preferred.
- Comfort engaging with guests of all ages and abilities in a fast-paced, high-energy environment.
- Willingness to learn new technology, including photo software and basic POS systems.
- Must meet the minimum age required by state law.
- Seasonal, non-exempt, hourly position.
- Availability for evenings, weekends, holidays, and special events.
- Ability to stand and walk for extended periods, indoors and outdoors in varying weather.
- Ability to lift up to 10 lbs frequently and 25 lbs occasionally, and up to 50 lbs occasionally with assistance.
Skills
- Guest engagement
- Photography
- Photo software operation
- POS systems
- Customer service
- Communication
- Adaptability
- Teamwork
Location
- Arizona
- California
- Chicago
- Pittsburgh
- Connecticut
- Illinois
- Massachusetts
- Michigan
- Minnesota
- Missouri
- New Mexico
- New York
- Rhode Island
- Washington, D.C.
- Colorado
- Maryland
- Seattle
Work Type
- Seasonal
- Full-time
- Part-time
- Onsite
Experience Level
- Entry Level
Education Level
- All educational levels welcome to apply
Salary/Compensations
- Eligible for overtime pay
Benefits
- On-Demand Pay Program
- Meal Plan
- Employee Discounts
- 401(k) program with a 15% company match
- Bereavement Leave
- Holiday pay of 1.5× the regular rate
- Paid sick leave
About the Company
- SSA believes our work matters because the people do.
- For more than 50 years, SSA has helped create experiences that leave people feeling connected, inspired, and reminded that fun still matters.
- SSA values employee ideas, supports growth, and encourages impact.
- More than 54% of SSA leaders are promoted from within.
- SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are committed to diversity and inclusion.
Equal Opportunity
- SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers.
- We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds.
- A diverse team strengthens our collective impact.
- All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
- San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.