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About the Role
Join SinglePoint, an industry leader in customer life cycle management, to redefine accounts receivable management and shape the future of customer-centric solutions. This role involves monitoring customer accounts, providing service for collection issues, and resolving client discrepancies.
Responsibilities
- Recover funds on past due accounts and negotiate payment arrangements
- Maintain positive customer relationships for increased retention
- Resolve disputes and complaints with exceptional customer service
- Accurately update and manage customer records in the billing system
- Contribute to departmental objectives for recovery, call quality, and productivity
- Collaborate across departments and demonstrate problem-solving skills
Requirements
- Minimum 1-year collections or call center experience
- Excellent communication, negotiation, and computer skills
- Responsive and adaptable to change
- Strong time management and organizational skills
- Proficiency in Microsoft applications
- Must be available to start on November 11, 2026
Skills
- Communication
- Negotiation
- Computer skills
- Time management
- Organizational skills
- Microsoft applications
Location
- Hybrid
Work Type
- Hybrid
- Permanent
- Full-time
Experience Level
- 1-year collections or call center experience
Salary/Compensations
- $17.95 per hour
Benefits
- Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
- Monthly contests with cash and prizes
- Benefits/Health Care Spending Account
- Perkopolis Discount Program
- Career and Leadership Development
- Comprehensive training and continuous development
About the Company
- SinglePoint stands as industry leaders in customer life cycle management, excelling in attracting, retaining, and delivering unparalleled customer experiences.
Equal Opportunity
- We are an equal opportunity employer. Accommodations are available upon request at any point in the selection process.