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About the Role
As a Guest Service Agent, you will ensure a seamless check-in and check-out process, delivering memorable experiences that make every guest's stay exceptional. Availability on weekends and overnight is required.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
Requirements
- Previous experience in a customer-focused industry
- Exceptional communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Ability to work on your own and as part of a team
- Strong level of computer proficiency
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
Skills
- Communication skills
- Customer service
- Attention to detail
- Multi-tasking
- Teamwork
- Computer proficiency
- Cash handling
- Front Office operations
- Concierge services
- Conflict resolution
Work Type
- Full-time
About the Company
- Hilton is a global leader in hospitality, committed to delivering exceptional experiences for guests and building an exceptional workplace for team members.
- The company's award-winning culture has earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- Hilton is dedicated to providing the best stay for every guest and setting new standards for the future of travel.
Equal Opportunity
- Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests.
- For information on the hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan, contact Applicant_Accommodations@hilton.com or call 1-844‑398‑0378.