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About the Role
The Patient Navigator identifies individuals and/or members of their families within the target population who are in need of preventive and primary health care services and links them to the services they need. This includes care for acute, chronic and communicable diseases, dental services, prenatal care and family planning, WIC and other nutrition services, and pediatric care and immunizations. The role also involves training and mentoring Patient Representatives.
Responsibilities
- Consult with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance and application assistance.
- Facilitate patient appointments within different departments of SRH and outside agencies, following SRH procedures for referring patients to different departments of SRH and outside agencies, utilizing SRH preferred provider lists.
- Assist patients in overcoming obstacles that would prevent them from receiving needed referrals.
- Facilitate patients to appropriate referred agencies, with specific focus on referrals to specialty care and public health insurance programs, as needed and appropriate; track progress in eCW and alert providers.
- Answer patient questions to clarify provider instructions, procedures and referral needs.
- Transmit all necessary clinical information available to specialists for referral; obtain consultant reports; obtain consent for release of information.
- Review open referrals for upcoming medical appointments and provide to the clinical team.
Requirements
- Minimum education requirement: High school diploma/GED.
- Minimum work-related experience: 0-2 years.
- Bilingual Spanish is preferred.
Location
- Staten Island, NY
Work Type
- Full-Time
Experience Level
- 0-2 years
Education Level
- High school diploma/GED
Salary/Compensations
- $22.00 - $23.73 per hour
Benefits
- Medical, Dental and Vision Insurance
- Life and Disability Coverage
- Retirement Savings Plan
- Commuter and Transit Benefits
- Employee Assistance Program (EAP)
- Employee Discount Program
- Provider Incentive Compensation Program: Quality & Productivity.
- Provider Professional License, Certification and DEA Fees Reimbursement.
- Professional Development, Education and Loan Assistance Benefit Programs
- Tuition Reimbursement Program
About the Company
- Sun River Health has a rich history of providing quality, affordable health care to communities in need. Founded in the early 1970s by four African American women in Peekskill, New York, the organization was established to address the lack of accessible health services in their community. With the help of a small federal grant, the first Sun River Health site opened its doors in 1975. Over the years, Sun River Health has grown into a comprehensive Federally Qualified Health Center (FQHC) system with over 45 locations, serving more than 250,000 patients across the Hudson Valley, New York City and Long Island. Our exceptional primary care practitioners, specialists and support staff are dedicated to delivering high-quality care to all individuals, regardless of their ability to pay. In December 2018, Sun River Health expanded its reach by merging with Brightpoint Health, an FQHC network offering integrated medical, behavioral and social support services in New York City. This merger allowed us to enhance our services and continue our mission under the unified name of Sun River Health.
- At Sun River Health, we believe in fostering a culture of wellness, inclusivity and recognition. Our Workforce Wellness Program promotes staff wellness through ongoing challenges and activities, encouraging participation and rewarding engagement. We celebrate our staff's dedication and person-centered spirit through the Planetree Recognition Awards, which honor innovation, leadership and community spirit. We are committed to creating a supportive and collaborative work environment where all team members can thrive. Our values of respect, integrity and excellence guide our interactions with patients and colleagues alike, ensuring that everyone receives the care and support they deserve.
Equal Opportunity
- Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
- Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.