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About the Role
The Director of Student Finance is responsible for leading a team of Financial Aid Representatives to provide exemplary customer service and assist students in navigating funding options for their education.
Responsibilities
- Hire, train, and develop team members.
- Ensure Continuing Financial Aid Representatives review and correct prior Academic Year Awards.
- Utilize common errors as training opportunities.
- Ensure representatives have necessary systems access (Campus Nexus, Moodle, MY Livechat, Zoom, NSLDS, COD, etc.).
- Ensure representatives achieve a 95% packaging rate by start date.
- Ensure graduating students have a zero balance or an appropriate payment plan.
- Review stipends weekly for alignment with cash file projections.
- Perform other duties as required or assigned.
Requirements
- High School diploma or equivalent; college degree preferred.
- 3-5 years of experience in Financial Aid.
- Prior Financial Aid Management Experience required.
- Prior experience with a Student Finance Audit required.
- Familiarity with SFA Audit Guidelines, Title IV Handbook, rules and regulations required.
- Prior VA Certifying Official experience preferred.
Skills
- Communication Skills
- Detail Oriented
- Time-Management Skills
- Organizational Skills
- Team-oriented
- Coachability
- Ethics
- Computer proficiency in Microsoft Office Products (Word, Excel, etc.)
- Ability to interface with staff and external relationships professionally
- Demonstrated commitment to customer service
Location
- General office environment
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- High School diploma or equivalent
- College degree preferred
Salary/Compensations
- $75,000 - $85,000
Benefits
- Medical, dental, vision, life, voluntary life, and disability insurance
- 401(k) Retirement Program with an employer match
- Enhanced Employee Assistance Program
- PTO Program
- 11 paid holidays
About the Company
- Triumph Higher Education LLC and its companies are Equal Opportunity Employers.
- Triumph Higher Education LLC and its affiliates are Drug-Free Workplaces.
Equal Opportunity
- The company does not discriminate on the basis of race, religion, color, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.
- All employment is decided on the basis of qualifications, merit, and business need.