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About the Role
Hilton Grand Vacations is hiring Pre-Arrival Marketing Sales Professionals in New York City. The role involves promoting HGV and booking qualified sales presentations for prospective owners and members, while providing customer and concierge services.
Responsibilities
- Call owners and guests before arrival to offer concierge services and invite them to sales presentations.
- Meet personal performance metrics on the phone.
- Meet or exceed marketing metrics.
- Ensure guests meet minimum eligibility for gifts or promote a courtesy tour.
- Champion Hilton quality customer care service across all Marketing channels.
- Secure future business through vacation package sales.
- Distribute only HGV authorized information, collateral, and materials.
- Maintain location operating standards.
- Follow gifting procedures.
Requirements
- Minimum of 1-2 years of face-to-face experience in sales or F&B with a track record of success.
- Computer proficiency with the ability to learn and operate multiple customer service software applications.
- Ability to work a flexible schedule, including weekends and holidays.
- Professional appearance and demeanor.
- Motivated and a self-starter.
- Detailed understanding of the local area.
- Ability to accept rejection in a proactive manner.
- Coachable, quick learner, and open to feedback.
- Excellent interpersonal and guest relations skills.
Skills
- Sales
- Customer Service
- Interpersonal Skills
- Guest Relations
Location
- New York City
Work Type
- Full-time
Experience Level
- 1-2 years
Salary/Compensations
- $7.25 - $18.40 per hour plus performance-based structure
Benefits
- Day 1 Health Benefits Eligibility (medical, dental, vision)
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
About the Company
- Hilton Grand Vacations is a company that values remarkable people and aims to create exceptional moments.
- New York is a city where history, culture, and innovation converge, offering a unique blend of global influence, thriving industries, and rich cultural experiences. It is a hub for policy, business, technology, and international relations, attracting professionals who want to make an impact. With its beautiful architecture, abundant green spaces, and a community that values progress and connection, Washington, D.C. provides an exceptional backdrop for both career growth and quality of life.
Equal Opportunity
- We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.