Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this IT Support Technician role.
Rezi rewrites your resume against Goodwill of Western New York's job description. Free.
Tailor your resume to this IT Support Technician role.
Rezi rewrites your resume against Goodwill of Western New York's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the IT Support Technician posting at Goodwill of Western New York — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the IT Support Technician posting at Goodwill of Western New York — free, in seconds.
About the Role
Provide end-user technical support, focusing on operating systems and applications, particularly within Workforce Development and Donated Goods Retail. This role involves resolving technical issues, escalating unresolved problems to vendors, creating technical documentation, and onboarding new employees with technology.
Responsibilities
- Provide end user support, resolving technical issues and provide technical assistance for operating systems and applications, with specific focus on Workforce Development and Donated Goods Retail.
- Properly escalate unresolved issues to external IT vendor while keeping staff updated.
- Create technical documentation and procedures and serve as a resource for training materials in response to staff inquiries for technical support.
- Perform new employee technology onboarding setup and administration, including equipment preparation, credential setup, and initial onboarding.
- Troubleshoot new employee technology issues.
- Assist in maintaining digital security policies, internally and externally.
- Track and maintain technical inventory, ensuring technology is properly functioning and available for use.
Requirements
- A strong communicator with excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Ability to act with integrity, professionalism, and confidentiality.
- Ability to work independently.
- Strong understanding of basic business math.
- Strong customer focus, including the ability to manage customer needs and multiple work priorities.
- Proficient with Microsoft Office Suite or related software.
- A passion for serving others and making a difference in our community.
- Must have and maintain a valid New York State Drivers’ License and reliable transportation.
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to twist, bend and reach on a frequent basis.
- Must be able to lift fifty (50) pounds at times.
- Must be able to access and navigate each department at the organizations facilities.
Skills
- Microsoft Office Suite
- Technical Support
- Operating Systems
- Applications
- Workforce Development
- Donated Goods Retail
- Technical Documentation
- Training Materials
- Technology Onboarding
- Digital Security
- Inventory Management
- Communication Skills
- Organizational Skills
- Time Management
- Customer Focus
- Microsoft Office
Education Level
- Associate’s Degree in related field preferred.
Salary/Compensations
- $23.00 - $29.00 an hour
Benefits
- Competitive benefits
- A career with purpose
About the Company
- Own It. We are motivated and responsible for our actions and results.
- Dare to Excel. We are never done, we never settle, we never stand still. We push boundaries and think beyond the box.
- Be Bold. We jump when faced with a hurdle.
- Be Extraordinary. We exceed expectations of clients, customers, donors and colleagues.
- We Win Together. We collaborate and celebrate. We drive forward as one team towards our mission.