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About the Role
The Service Writer is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records related to the Service Department's operation.
Responsibilities
- Field internal and external customer inquiries promptly to provide accurate and helpful information, ensuring a positive customer experience.
- Provide timely updates to customers on service progress to maintain transparency and satisfaction.
- Open and track work orders as directed by the Service Manager or Shop Foreman, maintaining control until they are closed and invoiced to ensure accurate job completion.
- Process work orders by preparing them thoroughly for review prior to closing, ensuring accuracy and completeness.
- Close work orders promptly and accurately to support efficient billing and record-keeping.
- Ensure precise time tracking and posting to work orders, making corrections as directed by the Service Manager to guarantee accurate labor accounting.
- Maintain the Service Department filing system and service library, ensuring that all bulletins, manuals, and multimedia materials are current and accessible under the supervision of the Service Manager.
- Update customer profiles regularly by recording equipment details, operational hours, and other relevant data from work orders to support accurate customer records.
- Maintain inventory of accessories and supplies and preparing replacement orders as needed.
- Prepare Service Technician efficiency reports as needed to support performance tracking and operational improvements.
- Process warranty and product improvement claims, including calculating charges, submitting claims, and following up to ensure timely resolution and cost recovery.
- Other duties as assigned.
Requirements
- Knowledge of office procedures.
- Basic knowledge of accounting practices.
- Experience with standard desktop applications including Microsoft Office Suite.
- Ability to organize and direct workflow.
- Ability to multi-task in a fast-paced environment.
- Possess a strong customer service focus with a commitment to delivering high quality customer service.
- General understanding of mechanical/technical terminology considered an asset.
Location
- London
Benefits
- Competitive compensation
- Continuous Learning
- Opportunities for advancement
- Comprehensive benefits coverage: including health, dental, insurances, and more
- Retirement savings programs: Company matching pension and RRSP programs
About the Company
- Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization.
- We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
- For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve.
- Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
- That’s Powerful Value, Delivered.