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About the Role
The Animal Rescue Specialist is a community-focused position responsible for helping promote a safe community for people, pets, and wildlife by providing emergency animal rescue and response in all five boroughs. Serve as the front-line liaison between ACC and the community, delivering excellent customer service, compassionate animal care, and representing ACC.
Responsibilities
- Handle various species of animals using low-stress handling techniques, including companion animals, native wildlife, exotic pets, and occasional farm animals, ensuring comfortable and safe transport.
- Prioritize and respond to various animal rescue assignments within the 5 boroughs of New York City using excellent time-management skills.
- Oversee routine maintenance of the transport van, including bringing it to and from scheduled appointments.
- Maintain a clean vehicle, disinfect cages, and equipment according to ACC policy and procedures.
- Maintain a clean driving record and practice safe driving habits.
- Work cooperatively with various ACC departments, programs, volunteers, and external partners.
- Deliver compassionate and professional client service in emotional and stressful situations, providing appropriate onsite counseling, advice, and direction.
- Act as a proactive resource to the community, promoting ACC services and information related to adoption, surrender prevention, vaccine clinics, food bank, low-cost spay/neuter, and TNR.
- Gather detailed information from various involved parties, including the public, partner organizations, and internal stakeholders.
- Act as an ambassador for the organization in the community.
- Conduct data entry for animal intakes, creating comprehensive animal profiles and detailed reports for pathway planning and service delivery.
- Complete other duties as assigned by supervisor.
Requirements
- High School Diploma or GED required.
- Valid Driver’s License required.
- 6 months of previous animal handling and/or customer service experience required.
- Must have basic computer skills.
- Must be able to lift at least 50 lbs.
- Fear Free certification within 30 days of hire.
Skills
- Animal handling
- Customer service
- Basic computer skills
- Low stress handling techniques
- Time-management
- Safe driving habits
- Client service
- Data entry
- Communication
- Team player
- Organization
- Detail oriented
- Composure in emotional situations
Location
- New York City
Work Type
- Union position
- Full-time
- Overtime eligible
Experience Level
- 6 months of previous animal handling and/or customer service experience
Education Level
- High School Diploma or GED
Benefits
- Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days, and sick pay.
- Open access Cigna medical, dental, and vision insurance at a low premium.
- 401K and Pension.
- Life Insurance.
- On-the-job training for 2-4 weeks.
- Periodic all-staff trainings (safety, DEI, cross-training).
- Potential eligibility for Public Service Loan Forgiveness (PSLF).
About the Company
- ACC is one of the nation’s largest open-admission animal shelters with a mission to End Animal Homelessness in NYC.
- ACC touches the lives of nearly 20,000 animals each year.
- ACC is a resource to the community, seeking ways to keep the human-animal bond intact.
- ACC has a 90% placement rate and progressive, life-saving initiatives.
- ACC strives to find loving homes for homeless and abandoned cats, dogs, guinea pigs, and rabbits through direct adoption and partnerships with over 200 placement organizations.
- ACC helps keep NYC communities safe and rescues animals in need, responding to emergencies and remaining open 24/7.
- ACC offers many low-cost services to pets and people in need, including compassionate end-of-life services.