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About the Role
Help lead the daily operation of a Retro Fitness club while building the skills to become a Club Manager. You will be an active sales leader on your shifts, coach the front desk team, support fitness introductions, and keep the club ready for members.
Responsibilities
- Lead assigned shifts, direct daily priorities, and maintain coverage.
- Complete opening and closing procedures and support the Club Manager with daily execution.
- Conduct tours and consultations, close memberships, follow up with leads, ask for referrals, and support local outreach.
- Review daily goals and coach the team on sales behaviors.
- Book Welcome Workouts, introduce members to the fitness team, and support PT referrals, upgrades, and recurring revenue growth.
- Train new employees, coach front desk performance, and reinforce company processes.
- Assist with interviewing, scheduling, timekeeping, and performance documentation as assigned.
- Resolve member concerns within your authority, maintain accurate account records, and escalate issues promptly.
- Inspect cleanliness, safety, and equipment condition and help correct deficiencies.
Requirements
- 2–3 years of team leadership experience.
- 3–5 years in retail, hospitality, fitness, or a service environment.
- Experience selling, coaching employees, and maintaining operating standards.
- Comfortable reading sales and performance reports.
- Basic computer and CRM skills.
- Dependable attendance.
- Clear communication.
- Ability to remain active on the club floor and assist with equipment, with reasonable accommodation as applicable.
Skills
- Sales
- Coaching
- Team Leadership
- Customer Service
- Operations Management
- CRM Software
- Computer Proficiency
Location
- In person
Work Type
- Full-time
- Hourly
Experience Level
- Team leadership experience
- Retail/Hospitality/Fitness/Service environment experience
Education Level
- High school diploma or GED required
- College education preferred
- CPR certification required within 30 days of hire
Salary/Compensations
- Hourly pay: [insert approved range]
- Eligible sales commissions
- Performance bonuses