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About the Role
We’re hiring a Legal Operations Specialist to provide legal administrative support and manage client operations. This hybrid role combines paralegal-level legal support with responsibility for overseeing client billing matters, managing engagement documentation, and ensuring compliance with client-specific requirements. You’ll help establish the systems and processes that ensure smooth legal operations for our growing client base.
Responsibilities
- Draft, proofread, and manage legal documents and correspondence.
- Assist with preparation and review of corporate documents, filings, and minute books.
- Support matter intake and maintain organized client files.
- Conduct light legal research where needed.
- Track compliance deadlines and ensure corporate records remain up to date.
- Liaise with attorneys and clients to resolve billing questions or discrepancies.
- Partner with external service providers to implement and maintain billing tools.
- Monitor WIP, aged accounts, fee arrangements, and ensure adherence to client billing guidelines.
- Support the preparation and tracking of engagement letters, client intake forms, and compliance certifications.
- Ensure client records meet regulatory and operational requirements.
- Maintain databases and systems to improve matter management, reporting, and workflow efficiency.
- Support conflict checks, including operating our conflicts system and reviewing conflict reports.
- Contribute to special projects, including corporate transactions, operational initiatives, or client-specific projects as needed.
- Coordinate with internal stakeholders and external counsel to support business and legal priorities.
- Help define and standardize administrative and billing processes.
- Contribute to operational projects that improve transparency and reduce administrative overhead for attorneys.
- Identify opportunities to streamline workflows and enhance the client experience.
Requirements
- 3–5+ years of experience as a paralegal, legal assistant, or billing coordinator in a law firm.
- Strong knowledge of legal administrative workflows, client billing practices, conflicts review, and timekeeping processes.
- Familiarity with corporate governance tasks (corporate filings, board materials, and maintaining minute books).
- Experience with legal billing software, e-billing platforms, and matter management systems.
- Excellent organizational skills with a proven ability to manage multiple matters simultaneously.
- Clear, professional communication skills: able to interface effectively with attorneys, clients, and vendors.
- Detail-oriented, with strong follow-through and commitment to accuracy.
- Proactive and solutions-oriented mindset, with the ability to thrive in a fast-paced environment.
- Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes.
- We look for practical, hands-on experience, not theoretical familiarity.
Skills
- AI Fluency
- Legal administrative support
- Client operations management
- Paralegal-level legal support
- Client billing
- Engagement documentation
- Client compliance
- Matter management
- Legal research
- Corporate governance
- Legal billing software
- E-billing platforms
- Matter management systems
- Organizational skills
- Communication skills
- Detail-orientation
- Problem-solving
Location
- New York City
Work Type
- Hybrid
- 4 days per week in-office expectation
Experience Level
- 3-5+ years of experience
Salary/Compensations
- $100,000 to $120,000 per year
Benefits
- 401(k) with employer match
- Health, dental, vision coverage
- Unlimited paid time off
- Free lunch in office daily
- Employee referral bonus program
About the Company
- Norm builds AI-native professional services firms and the technology that powers them.
- Our mission is to help expert professionals deliver better work at greater scale.
- Developing the technology and the firms together lets us rethink how work gets done, how teams operate and what clients can expect.
- Our shared agentic platform connects that progress across teams and services.
- Founded in 2023, Norm brings together experts across engineering, research, product, design and professional practice.
- Our legal and compliance platform serves institutions representing more than $35 trillion in combined assets under management.
- Norm also powers Norm Law, LLP, an affiliated AI-native law firm whose attorneys advise leading institutions on complex corporate matters.