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About the Role
The Desktop Support Technician provides onsite technical support to end users, ensuring reliable operation of desktops, laptops, mobile devices, software applications, and related IT equipment. This role is responsible for troubleshooting technical issues, supporting enterprise technology environments, and delivering exceptional customer service while minimizing disruptions to business operations.
Responsibilities
- Provide onsite and remote technical support for hardware, software, and connectivity issues.
- Diagnose and resolve problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
- Install, configure, deploy, and maintain Windows and macOS devices.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
- Manage user accounts and permissions within Active Directory and related enterprise systems.
- Perform device imaging, deployment, configuration, and lifecycle management.
- Utilize remote support tools to troubleshoot and resolve end-user issues.
- Document incidents, service requests, resolutions, and updates within the ticketing system.
- Support virtual meeting and collaboration technologies.
- Maintain IT asset inventory and ensure equipment is properly tracked throughout its lifecycle.
- Escalate complex technical issues when appropriate and collaborate with other IT teams.
- Educate users on technology best practices, security awareness, and standard IT procedures.
Requirements
- 3+ years of desktop support, help desk, or technical support experience in a corporate environment.
- Strong experience supporting Windows 10/11 operating systems.
- Experience with Active Directory, Microsoft 365, Outlook, Teams, and OneDrive.
- Knowledge of desktop hardware, laptop hardware, printers, and peripheral troubleshooting.
- Experience using ticketing systems such as ServiceNow.
- Familiarity with remote support tools and remote troubleshooting methodologies.
- Strong customer service, communication, and problem-solving skills.
- Ability to work independently and manage multiple priorities simultaneously.
Skills
- Desktop Support
- Windows 10/11
- Microsoft 365
- Outlook
- Microsoft Teams
- OneDrive
- SharePoint
- Active Directory
- Hardware Troubleshooting
- ServiceNow
- Remote Support
- Device Deployment
- Asset Management
- SCCM / MECM
- Windows Autopilot
- Intune
- Jamf
- Ivanti (MobileIron)
- AirWatch
- macOS
- VDI
- iOS Support
- Inventory Management
Location
- Austin, TX
Work Type
- Contract
- Onsite
Experience Level
- 3+ years
Education Level
- CompTIA A+
- Microsoft certifications
Salary/Compensations
- $15.00 - $25.00/hr
Benefits
- Medical
- dental & vision
- Critical Illness
- Accident
- Hospital
- 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.