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About the Role
The Quality and Patient Safety Leader (QPSL) supports continuous quality improvement, enhances patient outcomes, and evaluates performance using innovative solutions aligned with organizational goals. This role advances a culture of quality, patient safety, and continuous improvement, leading and supporting initiatives, reviews, and system-wide efforts. The QPSL utilizes evidence-based methodologies to facilitate investigations, drive corrective actions, and support sustainable change through performance measurement, data analysis, and accreditation activities.
Responsibilities
- Works proactively with clinical teams and leaders to develop quality and patient safety strategies, address risks, and mitigate patient harm.
- Monitors patient safety incidents, analyzes trends, and implements evidence-based approaches to improve patient safety.
- Supports or leads quality of care reviews to discuss system-level processes, determine root causes of incidents, and gather recommendations.
- Leads, designs, implements, tests, and monitors QI projects throughout their lifecycle.
- Supports data collection and analysis, and prepares reports related to Quality and Patient Safety indicators.
- Provides expert leadership in patient safety and quality improvement by designing and delivering education, coaching, and capacity-building initiatives.
- Collaborates with programs and other corporate support areas.
- Supports the orientation of new staff on quality and patient safety.
- Supports the annual Quality Improvement Plan, Quality and Patient Safety Plan, Accreditation action plans, and Corporate and Program Scorecards.
- Develops policies, procedures, and reports pertaining to Quality and Safety.
Requirements
- University Degree or equivalent in Engineering or Health Disciplines.
- Minimum of 1 year of experience in patient safety, risk management, incident investigation and analysis, and project management.
- Advanced problem-solving and analytical skills (qualitative and quantitative analysis) with a process-driven mentality.
- Solid written and oral communication and facilitation skills, with the ability to provide coaching.
- Excellent critical thinking skills with strong attention to detail.
- Excellent stakeholder management and interpersonal skills, with a demonstrated ability to be consultative.
- Flexible and responsive in a complex and dynamic environment.
- Exceptional organization and time management skills, with the ability to work with little supervision and under pressure to meet deadlines.
- Expert computer skills including Microsoft Word, Excel, PowerPoint, Project, Visio, and Outlook.
- Proficiency with healthcare-related software (e.g., incident reporting system, electronic medical records).
- Demonstrates a commitment to customer service.
- Demonstrates values consistent with SHN's Code of Conduct and fosters a healthy and positive work environment.
- Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices.
- Demonstrates excellent work performance and attendance record.
Skills
- Quality Improvement
- Patient Safety
- Risk Management
- Incident Investigation
- Analysis
- Project Management
- Problem-solving
- Analytical Skills
- Communication Skills
- Facilitation Skills
- Coaching
- Critical Thinking
- Stakeholder Management
- Interpersonal Skills
- Organization Skills
- Time Management Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Project
- Microsoft Visio
- Microsoft Outlook
- Healthcare-related software
Location
- Centenary Site
Work Type
- Temporary (Fixed Term)
- Full time
Experience Level
- Minimum 1 year experience
Education Level
- University Degree or equivalent in Engineering or Health Disciplines
- Master’s Degree or equivalent in Industrial Engineering, Business Administration or Healthcare Administration preferred
- Current health professional regulatory body registration in good standing preferred
- Certification in Lean Six Sigma Black Belt (LSSBB), Project Management Professional (PMP), Quality Improvement Certified Profession in Healthcare Quality (CPHQ), Patient Safety Trainer, Critical Incident Analysis and Patient Safety preferred
Salary/Compensations
- $52.97 - $61.407 Hourly Rate
About the Company
- Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care.
- Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities.
- We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east.
- We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals.
- SHN is the recipient of the 2021 Excellence in Diversity and Inclusion Award, from the Canadian College of Health Leaders.
- We are also proud to be named Canada’s Most Admired Corporate Cultures for 2023 – 2025 and Greater Toronto's Top Employers for 2026.
- Learn more at shn.ca
Equal Opportunity
- Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity.
- SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike.
- We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly.
- All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, nation of origin, genetics, disability, age, veteran status, marital or family status, belief system, or other factors related to one’s personal identity and/or values.
- We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
- Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.