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About the Role
Manage a portfolio of existing client accounts, serving as the primary point of contact for engagement, adoption, retention, and growth. Build trusted relationships, help clients maximize the value of technology solutions, and identify opportunities to strengthen long-term partnerships. This role is suited for someone who enjoys balancing proactive client engagement with commercial awareness, collaborating with sales partners, and taking ownership of client retention and satisfaction.
Responsibilities
- Build trusted client relationships, serving as the primary point of contact for existing clients.
- Develop strong relationships through regular communication, proactive outreach, and understanding client business goals.
- Drive client adoption and success by guiding onboarding, encouraging product adoption, and sharing best practices.
- Identify opportunities to improve client engagement and help clients achieve meaningful outcomes.
- Support retention and growth by monitoring account health and identifying risks.
- Collaborate with Sales to uncover opportunities for account expansion.
- Coordinate solutions across Product, Customer Support, Professional Services, and Sales teams.
- Advocate for customer needs and ensure a seamless client experience.
- Use CRM and customer success tools to monitor engagement, track account health, and identify trends.
- Leverage insights to inform outreach and support informed business decisions.
- Contribute to a collaborative, high-performing team by sharing insights and ideas for improving client engagement.
- Support a culture of accountability, collaboration, and continuous improvement.
Requirements
- Experience in Account Management, Customer Success, Business Development, Sales, or another client-facing role.
- Proven ability to build lasting relationships, manage accounts, and deliver measurable results.
- Understanding of how to balance exceptional service with commercial objectives.
- Recognize opportunities to strengthen client relationships, improve retention, and support business growth.
- Comfortable partnering with Sales and other teams to create value for clients and the business.
- Communicate with confidence and professionalism, adapting approach to different audiences.
- Build trust with stakeholders at every level.
- Proactive, responsive, and genuinely enjoy helping clients succeed.
- Coachability, accountability, and motivation to learn.
- Embrace feedback, take ownership of work, and thrive in evolving environments.
- Manage multiple priorities without losing sight of details.
- Comfortable using data and technology to stay organized, monitor account health, and make informed decisions.
- Comfortable learning new systems and technologies.
- Experience working with CRM or customer success platforms is ideal.
- Experience in a SaaS or technology-enabled business is an asset but not a requirement.
Skills
- Client Engagement
- Client Adoption
- Client Retention
- Account Management
- Relationship Building
- Commercial Awareness
- Sales Collaboration
- Customer Success
- Business Development
- Communication
- Organization
- Data Analysis
- CRM Tools
- Customer Success Platforms
- SaaS Technology
Location
- Toronto
Work Type
- Hybrid
Experience Level
- Mid-market account management
Salary/Compensations
- Base Salary: $100,000 - $110,000 CAD
- On-Target Earnings (OTE): $120,000 - $130,000 CAD
- OTE is reflective of a base/variable structure.
- Compensation is aligned to relevant experience and uncapped commission.
- Top performers consistently exceed OTE targets.
Benefits
- Competitive compensation
- Incentive and bonus plans
- Total rewards package prioritizing mental, physical, and financial well-being
- Professional learning opportunities
- Access to Altus Intelligence Academy with over 150,000 hours of learning content
- Flexible work model (Activity-Based Work)
About the Company
- Altus Group is an industry transitioning for greatness.
- Offers a high trust, high performance culture.
- Prioritizes progressive programs that empower employees and promote collective success.
- Provides boundless opportunities in a rapidly growing global business.
- Offers mentorship from industry leaders.
- Provides access to Altus Intelligence Academy.
- Opportunity to work with leading data sets, tools, and technology in the CRE industry.
Equal Opportunity
- Altus Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued.
- Provides an atmosphere free from barriers to promote diversity, equity, and inclusion.
- Encourages equal opportunities for all employees.
- Seeking candidates with diverse experiences.
- Provides accessible candidate experiences throughout the selection process.
- Offers accommodation for candidates needing assistance.