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About the Role
The Director, Program Management will be a hands-on, results-oriented leader responsible for the successful execution of complex projects. This role leads a team of Program/Project Managers to align, coordinate, and execute TSA’s technology roadmap and high-priority transformation initiatives, ensuring seamless integration, high availability, scalability, and adoption of IT solutions.
Responsibilities
- Drive alignment between the technical roadmap and TSA’s strategic objectives.
- Guide the integration of multiple IT workstreams and manage interdependencies.
- Proactively identify and resolve technical risks.
- Bring clarity to complex systems and foster cross-functional understanding.
- Proactively surface risks and blockers, using strong communication and influencing skills to drive resolution.
- Build a culture of ownership and accountability across the team.
- Ensure leadership is informed and engaged on key issues.
- Establish a results-driven reporting ecosystem to track performance, progress, and outcomes.
- Deliver clear, actionable insights through dashboards and executive briefings.
- Design and implement an agile, scalable project management framework tailored to TSA’s goals.
- Maintain a sharp focus on business impact, ensuring processes and methodologies enable strategic delivery and long-term transformation success.
- Act as a coach and mentor to Program/Project Managers, leading by example.
- Create a strong sense of purpose, enabling team members to grow, take ownership, and deliver with excellence.
- Serve as a central connector across IT, product, operations, and business units.
- Facilitate effective communication and alignment, translating technical plans into strategic conversations.
- Ensure partners stay engaged, informed, and committed to shared outcomes.
Requirements
- 7-10 years of experience leading a team of IT Program/Project Managers in a highly technical, matrixed environment.
- Strong technical background with enterprise systems design and software development processes.
- Strong proficiency in understanding complex technical challenges.
- Previous experience leading complex implementation of enterprise systems (Workday, Salesforce, ServiceNow, Snowflake, etc.).
- Experience managing complex software-based projects with cross-functional and multidisciplinary teams.
- Experience managing dependencies across many concurrent projects.
- Excellent communication and collaboration skills with stakeholders at various levels across multiple functions, including C-suite executives.
- Proven track record of change management focused on building strong interdepartmental relationships.
- Proven track record of influencing people engagement and expectations management.
- Proven experience in developing and implementing project management methodologies and tools within a complex organization.
- Ability to make and recommend data-driven decisions.
- Ability to leverage project management, workflow, and analytics tools to create a data-driven culture.
Skills
- Technical Program Management
- Risk and Issue Management
- Metrics and Reporting
- Strategic Leadership
- Team Management
- Cross-Functional Collaboration
- Agile methodologies
- Scalable project management framework
- Enterprise systems design
- Software development processes
- Change management
- Data-driven decision making
- Project management tools
- Workflow tools
- Analytics tools
Location
- Canada
- Bermuda
Work Type
- Full-time
Experience Level
- 7-10 years
Salary/Compensations
- $135,102.26 to $168,877.83 with a maximum of $202,653.39
About the Company
- For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
- Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
- In addition, we support people experiencing unemployment, addiction and family challenges.
- We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
- As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
- The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Equal Opportunity
- The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.