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About the Role

We are seeking a Senior UX Researcher to lead research initiatives, establish scalable research practices, and influence product strategy and design decisions for the T-Ads Programmatic Advertising team. You will work closely with Product Managers, UX Designers, and Engineering to build intuitive tools for our programmatic Digital Out-of-Home (DOOH) marketplace, uncovering user needs and making evidence-based product decisions.

Responsibilities

Scope, plan, and execute generative and evaluative research, including usability studies, heuristic evaluations, interviews, and surveys.
Understand user needs and identify usability issues to inform product decisions.
Partner with Product Managers, UX Designers, and Engineering to identify research opportunities and prioritize initiatives.
Integrate research findings into product development and design decisions.
Define research objectives and UX success metrics.
Balance strategic discovery with tactical validation across complex enterprise workflows.
Synthesize qualitative and quantitative research, incorporating product analytics and behavioral data.
Deliver actionable recommendations that influence product strategy and improve user experiences.
Develop foundational processes for participant recruitment, research repositories, and sharing insights.
Coordinate with external research partners and vendors as needed.

Requirements

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent.
Acceptable areas of study include Research, psychology, HCI, human factors, related field.
4-7 years Primary research experience.
7-10 years Primary research experience.
At least 18 years of age.
Legally authorized to work in the United States.

Skills

Collaboration
Design Thinking
Prototyping
Qualitative Research
Quantitative Research
Research Management
Stakeholder Management
Usability Testing
User Experience (UX)
User Research

Location

United States

Work Type

Travel Required: No

Experience Level

Senior

Education Level

Bachelor's Degree
Advanced Degree

Salary/Compensations

$114,540 - $206,655
$99,600 - $179,700

Benefits

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

About the Company

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers.
The Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

Equal Opportunity

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.